Different? Same? Aren’t People Just People?: Serving the Many Faces of Healthcare

Lara Burnside, VP, Chief Patient Experience Officer | JPS Health Network
Annica Fischer, Director, Patient Experience | JPS Health Network

When we become aware of and embrace the cultural differences in our workplace – employees and patients – we serve each other better, can cure disease better, and provide a more caring and compassionate environment for our patients. Creating an environment focused on greater cultural competence will improve the interactions between patients and the hospital team. Not only will the overall experience for patients and families become better, but we have experienced significant improvement in quality outcomes, uncovered many good catches or near misses, and we connect to purpose with our patients in a more meaningful way.