Customer Engagement Strategies
Sabra Shields | Manager, Gift Shops, Sanford USD Medical Center
This webinar discusses how to develop a strategic plan on how to drive customers to your shop, how to create a culture of fun and how to develop a frequency reward program for your customers.
*This resource was originally developed by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020. This webinar does not offer Patient Experience Continuing Education Credit (PXE).
Related content
-
Environment & HospitalityEnvironment & Hospitality: 4 Considerations for Creating an Excellent Experience for Patients and Families
This is the third blog in a series of eight by The Beryl Institute’s Global Patient & Family Advisory Board (GPFAB). The intent of this series is to present our perspective on patients’ and families’ lived experience for each of the strategic lenses of The Beryl Institute’s Experience Framework. The Experience Framework is a community-developed
Learn more -
Environment & HospitalityFirst Impressions: “We See Least the Things We See Most”
Hear how one organization invited staff to send in photos of taped-up signs, furniture wear and tear, and other unsightly areas, to promote engagement and to make quick improvements across the system.
Learn more -
Environment & HospitalityA Commitment to DEI: On-Site Interpreters for Patient-Preferred Languages
When the words “Penn State” are heard, many people often think immediately of FOOTBALL! One of my favorite stories – and perhaps the lesser known – is the Penn State football story that dates back to racial segregation in the 1940s when The Pennsylvania State University football team agreed that it would not play games where their
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events