Environment & Hospitality | Volunteer Professionals

Customer Engagement Strategies

Sabra Shields | Manager, Gift Shops, Sanford USD Medical Center

This webinar discusses how to develop a strategic plan on how to drive customers to your shop, how to create a culture of fun and how to develop a frequency reward program for your customers.

*This resource was originally developed by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020. This webinar does not offer Patient Experience Continuing Education Credit (PXE).