Department of Veteran Affairs Roadmap to Patient Experience
Published April 25, 2019
Jennifer R. Purdy, Executive Director, Veterans Patient Experience Program, Veterans Experience Office
Donna Richardson, Patient Experience Coach, Veterans Patient Experience Program, Veterans Experience Office
This webinar will explore the Department of Veteran Affairs’ journey of patient experience by using a self-assessment, Roadmap and guidebook. These tools allow the medical centers to understand their journey in patient experience and create a consistent standardized approach to patient experience for Veterans
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Department of Veteran Affairs Roadmap to Patient Experience