Infrastructure & Governance

Department of Veteran Affairs Roadmap to Patient Experience

Jennifer R. Purdy, Executive Director, Veterans Patient Experience Program, Veterans Experience Office
Donna Richardson, Patient Experience Coach, Veterans Patient Experience Program, Veterans Experience Office

This webinar will explore the Department of Veteran Affairs’ journey of patient experience by using a self-assessment, Roadmap and guidebook. These tools allow the medical centers to understand their journey in patient experience and create a consistent standardized approach to patient experience for Veterans

Related content

Culture & Leadership | Infrastructure & Governance | Quality & Clinical Excellence

Health Equity: The Metronome for Human Centered Care

HEADLINER – 2pm ET / 1pm CT / 12pm MT / 11am PT – As the healthcare landscape continues to evolve, and as consumers seek a more personalized care experience, integrating health equity into experience management emerges as a critical factor in enhancing institutional performance. Traditionally, health equity has been viewed as a separate component
Learn more
Infrastructure & Governance

Volunteer contributions in the emergency department: A scoping review
Learn more
Infrastructure & Governance

Strategic Psychological Behaviors to Enhance Patient Experience

Learn how transform healthcare by infusing human-centered design and evidence-based methods into operations with strategic and consistent psychological behaviors to enhance patient and employee expectation, perception and experience.
Learn more

Department of Veteran Affairs Roadmap to Patient Experience

Related content

Health Equity: The Metronome for Human Centered Care

Volunteer contributions in the emergency department: A scoping review

Strategic Psychological Behaviors to Enhance Patient Experience

Become a member for access to this resource and more:

Become a member for access to this resource and more:

Department of Veteran Affairs Roadmap to Patient Experience