Webinar
Showing 97–112 of 510 results
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Environment & HospitalityDesigning Environments that Heal Part 2: Evidence-Based Design
An introduction to the art of healing, health, care, and the environment will be followed by an examination of previous literature in the fields of environmental psychology, environmental design, and evidence-based design.
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Environment & Hospitality
Designing Environments that Heal Part 3: The Environment
The sensory environment will be defined and we will look at environmental stressor, symptoms, and ways to provide relief.
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Culture & Leadership | Quality & Clinical Excellence | Staff & Provider EngagementDeveloping an Interactive Behavioral Based Training Program
This webinar, How to Develop an Interactive Behavioral Based Training Program that Aligns with Employee and Patient Feedback around Improvement Opportunities, will provide step by step guidance to develop a training program with a focus on behavioral based learning. The program uses storytelling and staff and patient feedback to “connect the dots” in the human
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Culture & LeadershipDeveloping Effective Volunteer Recruitment Strategies in these New Trends of Volunteerism
Define the different meanings of volunteer recruitment, provides comprehensive volunteer recruitment approaches and shares several strategies focused on results.
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Culture & LeadershipDeveloping Resilience: Lessons from a Leader and a Patient
Experience as a physician, health system leader, and a patient have created new insights into the need to solve this critical problem impacting our health delivery systems.
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Patient Family & Community EngagementDifferent? Same? Aren’t People Just People?: Serving the Many Faces of Healthcare
Creating an environment focused on greater cultural competence will improve the interactions between patients and the hospital team.
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Environment & HospitalityDischarge with Dignity: How the Thrift Shop can Make a Difference
Explore the concept and launch of “Discharge with Dignity” program, share process of working with Case Management/Social Workers/Care Transitions Team, and describe impact on patient throughput.
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Discover Your Path: Body of Knowledge Certificate Programs
12pm ET / 11am CT / 10am MT / 9am PT – Whether you are new to patient experience or looking to advance your skills as a leader, The Beryl Institute offers programs to support you in your professional journey. Join this informational webinar to learn about The Beryl Institute’s Certificate Programs and the Fellow
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Patient Family & Community Engagement
Disruptive Behavior
Walk through a best practice which demonstrates an effective protocol for managing disruptive behavior among patients and families.
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Policy & MeasurementDriving Better Real-World and Evidence-based Policy Outcomes Through Patient + Public Experience
Join a leadership discussion around how federal agencies are using innovative technology to more effectively and urgently address current and systemic health challenges in the pandemic and beyond.
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Culture & LeadershipDriving Results Through Interdisciplinary Leadership Skills
A large health system in the southwest has been able to reduce leadership variance and drive employee and patient engagement by implementing interdisciplinary leadership skills simulation.
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Patient Family & Community EngagementDriving System Change through a Patient and Family Advisory Council
To support the cancer patient journey, the creation of a Patient and Family Advisory Council (PFAC) within Cancer Care Ontario (CCO) has ensured a consistent and standardized approach for all divisions/programs involved in patient engagement.
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Culture & Leadership | Innovation & Technology | Staff & Provider EngagementEase, Care, and Access: The Business Impact of Experience Transformation
Learn how organizations are leveraging advanced machine learning and AI listening technologies to transform operations, enable empathy at scale, and articulate the ever-elusive ROI in financial, experiential, and operational terms.
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Culture & Leadership | Infrastructure & Governance | Innovation & TechnologyED Processes & Improvements: Implementation Best Practices & Outcomes
2pm ET / 1pm CT / 12pm MT / 11am PT – In this webinar, an Associate Chief Experience Officer, a Program Director, an Analyst, and a consultant will present what they did to improve patient experience outcomes across seven hospitals’ emergency departments which resulted in improved HCAHPS scores in all seven hospitals. The strategic,
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Infrastructure & GovernanceEffective Ambulatory Quality Initiative Improves Patient Experience
Review strategies to successfully negotiate the challenges of implementing a generalizable training initiative across a diverse ambulatory arena.
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Culture & Leadership | Policy & Measurement | Staff & Provider EngagementEffectively Leveraging Patient Comments for Strategic Improvement
During this webinar, Children’s Mercy Kansas City shares results from a year-long case study on the meaningful integration of patient comments and the precise analytics derived from those comments into the strategic improvement planning efforts of an emergency department. The presentation will highlight how this process can foster a culture of human-centered patient and family
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