Continuing Engagement with Patient and Family Experience Advisors

Lina Reid, Patient Experience Consultant, Lakeridge Health
Dawn Finnegan, Patient and Family Experience Advisor, Lakeridge Health

Lakeridge Health, an acute care organization in Ontario Canada, is committed to providing the best experience for patients and families. They believe that enhancing the patient experience is about true engagement and collaboration. Through a dedicated team of Lakeridge Health staff and Patient and Family Experience Advisors (PFEA), continued engagement and collaboration has remained a priority – even through the pandemic. They have ensured the patient and family voice is included in important changes and enhancements to services throughout COVID-19. In this webinar, Lina Reid (Patient Experience Consultant) and Dawn Finnegan (PFEA) share how Lakeridge Health has maintained this priority when it’s been needed most.