Webinar
Showing 81–96 of 510 results
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Quality & Clinical ExcellenceConnecting Volunteers to Hospital Goals: An Inpatient Fall Prevention Program
2pm ET / 1pm CT / 12pm MT / 11am PT – Traditionally, volunteer programs focus on hours and the total number of volunteers, which misses the opportunity to show impact and a connection to hospital goals. In 2023, Mount Sinai Morningside’s goals focused on our values of flow, people, financial stewardship, and safety and
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Patient Family & Community EngagementContinuing Engagement with Patient and Family Experience Advisors
Hear how Lakeridge Health staff and Patient and Family Experience Advisors (PFEA),kept engagement and collaboration a priority – even through the pandemic
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Culture & Leadership | Quality & Clinical Excellence | Staff & Provider EngagementContinuing the Shame Conversation through a Lens of Patient Safety
Understand how leaders can look at safety events through different lenses to support individual well-being by recognizing a shame response.
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Infrastructure & GovernanceCreate Transparency across the Healthcare Ecosystem
In this session of the New Existence Webinar Series we will explore the first and second aims in the Governance & Leadership segment of The New Existence: Create Transparency across the Healthcare, and Restore and Nurture Confidence.
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Staff & Provider EngagementCreating a Culture of Caring
Hear Dr. Awdish’s personal transformation from critical care physician to critically ill patient.
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Patient Family & Community EngagementCreating a Virtual Junior Volunteer Program
Listen as the team from Harris Health System discusses how COVID-19 forced them to evaluate the relevancy of their volunteer programs once traditional onsite programs had to be suspended.
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Culture & LeadershipCreating and Sustaining a Culture of Service
This session explores the seven components necessary for a culture of service.
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Infrastructure & GovernanceCreative Volunteer Roles
Discuss how hospitals are being asked to do more with less as volunteer departments are often challenged to justify budgets and prove “worth.”
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Culture & Leadership | Patient Family & Community EngagementCrushing Complexity: The Evolving Business of Healthcare
No one can deny the fact that healthcare in the U.S. is complex. But how did we get here? How do patients and caregivers experience that complexity? And are we, in fact, crushing it, or is it crushing us? Based on the study of millions of conversations from all segments of healthcare, this presentation takes
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Environment & Hospitality
Customer Engagement Strategies
Learn how to develop a strategic plan on how to drive customers to your shop, how to create a culture of fun and how to develop a frequency reward program for your customers.
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Staff & Provider EngagementDebunking Common Myths about Service Recovery
Learn the steps necessary to develop and implement a robust service recovery program including a strong infrastructure, critical skill-building for leaders and staff and a solid sustaining plan.
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Culture & Leadership
Defining the Role of Patient Advocates
Understand the changing role of the patient advocate and the critical role they play in the organization’s patient experience strategy.
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Patient Family & Community EngagementDeliver Value by Design: PFCC Projects
Learn how incorporating PFCC into workflows reinvigorates and engages caregivers and explore strategies for improving the health of populations and flipping focus from “What’s the matter?” to “What matters to you?”
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Infrastructure & GovernanceDepartment of Veteran Affairs Roadmap to Patient Experience
Explore the Department of Veteran Affairs’ journey of patient experience by using a self-assessment, Roadmap and guidebook.
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Environment & HospitalityDesigning & Implementing an Effective Hospital-Based Music Program
Music is an important patient satisfier in the hospital setting and it can be implemented through a number of cost effective practices.
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Environment & HospitalityDesigning Environments that Heal Part 1: Healing
Investigate the design of environments that heal with an introduction to the art of healing, health, care, and the environment.
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