Webinar
Showing 81–96 of 558 results
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Culture & LeadershipCoaching a Challenging Team Member
Identify different coaching and meeting styles, based on desired outcome, learn to deflect excuses and blame, while bringing the conversation back to the topic at hand.
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Environment & HospitalityComfort, Dignity, Delight: An Economical Model of Therapeutic Arts and Holistic Services
The Concord Hospital department showcased in this webinar, offers a unique range of services designed to bring comfort, delight, and dignity to people during acute hospitalization.
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Staff & Provider EngagementCommit to Care Team Well-being
Explore the third aim in the Care Teams segment of The New Existence: Commit to care team well-being.
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Culture & Leadership
Communicating with Compassion: Mind, Body and Spirit
Acquire tools to train staff and volunteers using non-verbal & verbal communication techniques that personalize care while maintaining healthy boundaries.
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Staff & Provider EngagementCommunication to Reduce Healthcare Disparities
While many factors impact healthcare disparities, one factor that each of us has the power to address is variations in the cultural and communication competence of health care providers, staff and patient/ family advisors.
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Communication Training for the Opioid Crisis
Learn about an experiential, skills-based course focused on enhancing relationship-centered communication to align agendas and expectations in these oftentimes challenging conversations.
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Culture & Leadership
Communication, Collaboration and Connection
What may appear sufficient in the eyes of health care providers may, in reality, be lacking from the perspective of the patient and their family.
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Patient Family & Community Engagement | Quality & Clinical Excellence | Staff & Provider EngagementCompassion Rounds: Connecting with Patients and Families Beyond a Diagnosis
During a hospitalization, medical rounds address the patient’s physical needs but often fall short of addressing emotional and spiritual needs. Compassion rounds is an innovative program that focuses on a patient’s mind, body and spirit. It assists families in finding hope, strength, and peace. The goal is to empower patients and families to learn new
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Environment & Hospitality
Compassionate Care with Tails: Creating or Reviving an Animal Program
Discover medical & emotional benefits of a hospital animal program as well as benefits to your organization.
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Patient Family & Community Engagement
Compassionate Contacts: A Social Prescription for Loneliness
Learn how the VA developed a program that addressed the needs of that vulnerable, yet often overlooked, population of veterans; using an innovative social prescription method that’s as old as time.
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Infrastructure & Governance
Complaint Management: A Rapid Team Response
Find answers to multidisciplinary problems in less time and with greater satisfaction to the patient and/or staff in order to clarify or enhance a plan of care.
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Patient Family & Community Engagement
Complaints and Grievances
It is the Advocate’s duty to manage difficult situations and help resolve complicated issues, with appropriate departments across the facility, to mitigate risk and improve the overall patient experience.
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Environment & HospitalityConcierge Care: Service with (Much) More than a Smile
This presentation outlines how the development of concierge services at your hospital can empower patients, guests, family members and nursing so you are able to provide (and measure) the best health care experience.
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Patient Family & Community Engagement | Staff & Provider EngagementConnecting Compassion for Patients with Health Care Worker Wellbeing
This webinar will explore: understanding who patients are, what they need, and how compassion can be shown; research on the benefits of compassionate care for patients and providers; and practical communication skills to avoid common pitfalls that increase suffering. By reconnecting healthcare workers with the “why” of their roles, we can enhance patient experience and
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Patient Family & Community Engagement | Staff & Provider EngagementConnecting the Dots for Caregivers Across The Continuum of Care
Hear lessons learned, available caregiver resources, as well as resource strategies that have been implemented to help support caregivers beyond the project and through the COVID pandemic.
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Quality & Clinical ExcellenceConnecting Volunteers to Hospital Goals: An Inpatient Fall Prevention Program
Traditionally, volunteer programs focus on hours and the total number of volunteers, which misses the opportunity to show impact and a connection to hospital goals. In 2023, Mount Sinai Morningside’s goals focused on our values of flow, people, financial stewardship, and safety and quality. For safety and quality, the key performance indicator for 2023 was
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