Webinar

Showing 81–96 of 549 results

Staff & Provider Engagement

Commit to Care Team Well-being

Explore the third aim in the Care Teams segment of The New Existence: Commit to care team well-being.
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Culture & Leadership

Communicating with Compassion: Mind, Body and Spirit

Acquire tools to train staff and volunteers using non-verbal & verbal communication techniques that personalize care while maintaining healthy boundaries.
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Staff & Provider Engagement

Communication to Reduce Healthcare Disparities

While many factors impact healthcare disparities, one factor that each of us has the power to address is variations in the cultural and communication competence of health care providers, staff and patient/ family advisors.
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Communication Training for the Opioid Crisis

Learn about an experiential, skills-based course focused on enhancing relationship-centered communication to align agendas and expectations in these oftentimes challenging conversations.
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Culture & Leadership

Communication, Collaboration and Connection

What may appear sufficient in the eyes of health care providers may, in reality, be lacking from the perspective of the patient and their family.
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Patient Family & Community Engagement | Quality & Clinical Excellence | Staff & Provider Engagement

Compassion Rounds: Connecting with Patients and Families Beyond a Diagnosis

During a hospitalization, medical rounds address the patient’s physical needs but often fall short of addressing emotional and spiritual needs. Compassion rounds is an innovative program that focuses on a patient’s mind, body and spirit. It assists families in finding hope, strength, and peace. The goal is to empower patients and families to learn new
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Environment & Hospitality

Compassionate Care with Tails: Creating or Reviving an Animal Program

Discover medical & emotional benefits of a hospital animal program as well as benefits to your organization.
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Patient Family & Community Engagement

Compassionate Contacts: A Social Prescription for Loneliness

Learn how the VA developed a program that addressed the needs of that vulnerable, yet often overlooked, population of veterans; using an innovative social prescription method that’s as old as time.
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Infrastructure & Governance

Complaint Management: A Rapid Team Response

Find answers to multidisciplinary problems in less time and with greater satisfaction to the patient and/or staff in order to clarify or enhance a plan of care.
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Patient Family & Community Engagement

Complaints and Grievances

It is the Advocate’s duty to manage difficult situations and help resolve complicated issues, with appropriate departments across the facility, to mitigate risk and improve the overall patient experience.
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Environment & Hospitality

Concierge Care: Service with (Much) More than a Smile

This presentation outlines how the development of concierge services at your hospital can empower patients, guests, family members and nursing so you are able to provide (and measure) the best health care experience.
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Patient Family & Community Engagement | Staff & Provider Engagement

Connecting Compassion for Patients with Health Care Worker Wellbeing

2pm ET / 1pm CT / 12pm MT / 11am PT – As a CPXP and recent cancer survivor, I encourage my fellow CPXPs to embrace patient suffering and take on the responsibility of fostering true compassion to reduce it. This presentation will explore: understanding who patients are, what they need, and how compassion can
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Patient Family & Community Engagement | Staff & Provider Engagement

Connecting the Dots for Caregivers Across The Continuum of Care

Hear lessons learned, available caregiver resources, as well as resource strategies that have been implemented to help support caregivers beyond the project and through the COVID pandemic.
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Quality & Clinical Excellence

Connecting Volunteers to Hospital Goals: An Inpatient Fall Prevention Program

Traditionally, volunteer programs focus on hours and the total number of volunteers, which misses the opportunity to show impact and a connection to hospital goals. In 2023, Mount Sinai Morningside’s goals focused on our values of flow, people, financial stewardship, and safety and quality. For safety and quality, the key performance indicator for 2023 was
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Patient Family & Community Engagement

Continuing Engagement with Patient and Family Experience Advisors

Hear how Lakeridge Health staff and Patient and Family Experience Advisors (PFEA),kept engagement and collaboration a priority – even through the pandemic
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Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement

Continuing the Shame Conversation through a Lens of Patient Safety

Understand how leaders can look at safety events through different lenses to support individual well-being by recognizing a shame response.
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