Connecting Compassion for Patients with Health Care Worker Wellbeing

This webinar will explore: understanding who patients are, what they need, and how compassion can be shown; research on the benefits of compassionate care for patients and providers; and practical communication skills to avoid common pitfalls that increase suffering. By reconnecting healthcare workers with the “why” of their roles, we can enhance patient experience and staff well-being, proving that compassion benefits both giver and receiver.

Speaker: Kathy Saldana, MA, CPXP | Patient Experience Advisor, Baptist Health Care

Learning Objectives:
-Define the root meaning of “patient” and explain why knowing this term is central to meaningful patient encounters.
-Differentiate between empathy and compassion and know the role of both in providing patient encounters that reduce suffering.

*This webinar is an encore presentation from ELEVATE PX 2025. View the full series.

Non-members can purchase webinars at a cost of $49 each.