Webinar

Showing 465–480 of 517 results

Patient Family & Community Engagement

Using Life Stories to Create the Ultimate Patient Experience

Learn how to use detailed stories of a patient’s life to deliver patient-centered care to the heart and soul of the PATIENT, not the room number, diagnosis or revenue source.
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Innovation & Technology | Policy & Measurement

Using Narrative to Illuminate and Improve Experience

Watch this webinar for an interactive discussion through a series of five mini-case studies to illustrate the power of narrative. The case studies will focus on: (1) using an innovative digital tool to collect patient-generated contextual information and embedding at-a-glance summaries of patient narratives in the EHR (2) mining open-ended comments in experience surveys, with
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Staff & Provider Engagement

Using Patient Kudos to Improve Employee Engagement and to Build a Culture of Appreciation

Explore strategies for using patient feedback to enhance your employee recognition program, leading to an engaged workforce, an exceptional patient experience, and positively impacted bottom line.
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Policy & Measurement

Using the New Dining Practice Standards and Toolkit to Excel in Dining

Explore the 2011 Dining Practice Standards agreed upon by 12 clinical standard setting organizations and recognized by CMS.
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Culture & Leadership | Infrastructure & Governance

Using Unsolicited Patient Complaints to Improve Patient Outcomes and Organizational Culture

To meet regulatory and accreditation requirements hospitals and health systems have policies and processes in place to respond to patient complaints and grievances. Watch this webinar to learn how Marshfield Clinic Health System implemented processes to maximize complaint capture, provide service recovery, and produce meaningful outcomes for their patients and the organization. The partnership with
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Patient Family & Community Engagement

Utilizing Lessons Learned from Patient Grievances

Align real time patient grievance data with initiatives for employee training for improving communication, revamping employee on-boarding, and reviewing and revamping operational processes, including parking garage logistics to discharge planning.
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Policy & Measurement

Utilizing Patient Advocate Data to Improve Patient Experience

Patient advocates often have their fingers on the pulse of the most important information about their healthcare organization’s patterns of “pain points” and other opportunities for change.
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Culture & Leadership

Utilizing Volunteers to Improve Patient/Family Experience in Pediatric Healthcare Settings

Review the Buddy Program model, selection and training methods, along with the positive effects the program is having on college students, and pediatric patients and families across the country.
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VHA’s Whole Health Model of Care

A systematic approach to provide whole health care early in the relationship between the VA and the Veteran, emphasizes self-care and incorporates a full range of conventional and complementary and integrative health approaches.
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Culture & Leadership | Innovation & Technology

Virtual Care: How to Turn a Short-term Fix into a Long-term Strategy

A team that took on virtual care as crisis management in 2020 has evolved it into a long-term strategy for better clinical workflows, patient experiences, and operational benchmarks. Join team members of the virtual care initiative from Lehigh Valley Health Network to hear their journey with virtual care, including what technologies and use cases they’ve
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Innovation & Technology | Quality & Clinical Excellence

Virtual Nursing: Improving Patient and Staff Experience

NewYork-Presbyterian is committed to excellence in patient care, research, education and community service. The virtual integrated program was piloted on 10 units across 2 hospitals for a five-month period. Due to its success in improving patient and nurse satisfaction, the program has since expanded across the enterprise. An interprofessional steering committee was created representing nursing,
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Innovation & Technology

Virtual Visit Volunteers Connect Patients and Their Loved Ones

When COVID-19 restrictions limited patient visitations, Dartmouth-Hitchcock Medical Center (DHMC) nurses began helping patients connect to friends and family through virtual communication.
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Environment & Hospitality

Volunteer Integrative Healing Services: Caring Hands in Action

Gain knowledge on essential components of a volunteer hand massage program, learn how to integrate volunteers into the patient care model, and understand how volunteer hand massage can positively impact the patient experience.
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Infrastructure & Governance

Volunteer Leadership During a Pandemic

Hear ideas for new or different volunteer positions that leaders can propose to their hospital administration.
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Infrastructure & Governance

Volunteer Management 101

Assess existing programs. Develop recruiting & retention strategies. Develop new positions. Develop strategies for engaging staff to effectively work with volunteers.
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Infrastructure & Governance

Volunteer Management 102

Understand parameters for innovative positions. Create new positions that serve the changing needs of your hospital and today’s volunteer. Learn ways to measure value of a program. Identify steps that will bring Volunteer Services to the planning table.
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