The Truth about Frogs: A Real Story of the Power of Patient & Family Engagement
Published November 17, 2015
Chrissie Blackburn, Principal Advisor, Patient and Family Engagement, University Hospitals Case Medical Center
Mary Ann Dragon, RN, BSN, MBA, Director of Patient and Family Services, University Hospitals Rainbow Babies and Children’s and MacDonald Women’s Hospitals
Many patients and families may not have savvy healthcare skills in being more aware of safety, quality and effective partnership in their own care. Learn how University Hospitals Case Medical Center used the ETeam® tool to engage the patient and family in their care to ensure the safest and highest quality of care. Learn how to operationalize the ETeam® tool to empower patients and hold their healthcare provider accountable and responsible for assessing, treating and diagnosing the patient’s medical condition(s). Participants will also be able to begin to implement the ETeam® by using a generic set of checklists available with their organization’s Patient and Family Advisors or Patient and Family Advisory Councils.
Related content
-
Patient Family & Community Engagement
Communicating Effectively when Engaging People with Lived Experience in Mental Health and Substance use Health Research: A Qualitative Descriptive Study
Published November 12, 2025
Background. People with lived experience of mental health and/or substance use challenges and families (PWLE/F) are increasingly engaged in research, providing positive impacts. However, effective engagement can be challenging, including ensuring effective communication. This qualitative study sought to understand the communication preferences of PWLE/F who are engaged in mental health and substance use health research.
Learn more -
Patient Family & Community Engagement | Quality & Clinical Excellence
Breaking Barriers: Advancing Language Access Through Rounding
Published March 3, 2026
Explore how proactive interpreter rounding supports patients with limited English proficiency. This webinar highlights how daily visits from interpreter teams improve communication, empower patients to request interpreters, and strengthen advocacy. Learn practical methods for building inclusive systems that meet Joint Commission standards and promote equitable, patient-centered care. Speaker: Lyndsey Newman, MBA, MHA, LSSGB | Director,
Learn more -
Patient Family & Community Engagement
Leveraging PFACs to Strengthen Emergency Department Care
Published May 28, 2026
11:00 AM PT / 2:00 PM ET / 7:00 PM London – This webinar will describe how Mount Sinai’s Department of Emergency Medicine conceived, launched, and sustained a system-wide, Emergency Department–focused Patient and Family Advisory Council (PFAC). We will explore how the PFAC’s work moved beyond the traditional “PX silo” to influence ED operations, quality,
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
The Truth about Frogs: A Real Story of the Power of Patient & Family Engagement
$49.00
ACCESS NOW