The Truth about Frogs: A Real Story of the Power of Patient & Family Engagement
Published November 17, 2015
Chrissie Blackburn, Principal Advisor, Patient and Family Engagement, University Hospitals Case Medical Center
Mary Ann Dragon, RN, BSN, MBA, Director of Patient and Family Services, University Hospitals Rainbow Babies and Children’s and MacDonald Women’s Hospitals
Many patients and families may not have savvy healthcare skills in being more aware of safety, quality and effective partnership in their own care. Learn how University Hospitals Case Medical Center used the ETeam® tool to engage the patient and family in their care to ensure the safest and highest quality of care. Learn how to operationalize the ETeam® tool to empower patients and hold their healthcare provider accountable and responsible for assessing, treating and diagnosing the patient’s medical condition(s). Participants will also be able to begin to implement the ETeam® by using a generic set of checklists available with their organization’s Patient and Family Advisors or Patient and Family Advisory Councils.
Related content
-
Patient Family & Community Engagement | Quality & Clinical Excellence
Breaking Barriers: Advancing Language Access Through Rounding
Published March 3, 2026
Explore how proactive interpreter rounding supports patients with limited English proficiency. This webinar highlights how daily visits from interpreter teams improve communication, empower patients to request interpreters, and strengthen advocacy. Learn practical methods for building inclusive systems that meet Joint Commission standards and promote equitable, patient-centered care. Speaker: Lyndsey Newman, MBA, MHA, LSSGB | Director,
Learn more -
Patient Family & Community Engagement
“Psychosocial Dimensions of Living with Hep B: Notes from the Field The Lived Experience of a Mother Raising a Daughter with Hepatitis B”
Published August 8, 2025
What follows is based on the interweaving of three points of view each of which contributes to an understanding of the experience of living with Hepatitis B: (i) as the mother of a daughter who was diagnosed with HBV at 5 months and who still, at age 22, carries traces of the surface antigen in
Learn more -
Patient Family & Community Engagement
Family-Centered Care in Pediatric and Neonatal Intensive Care Units: A Systematic Review of Effects on Parental Satisfaction and Length of Stay
Published August 8, 2025
Background: Family-centered care (FCC) is essential in pediatric and neonatal intensive care units (PICUs), potentially increasing parent satisfaction and reducing length of hospital stay, but evidence of its effectiveness is inconsistent. Objective: To assess the effects of FCC interventions on parent satisfaction and length of hospital stay in PICUs. Methods: A systematic review was conducted, with 17
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
The Truth about Frogs: A Real Story of the Power of Patient & Family Engagement
$49.00
ACCESS NOW