The Truth about Frogs: A Real Story of the Power of Patient & Family Engagement

Chrissie Blackburn, Principal Advisor, Patient and Family Engagement, University Hospitals Case Medical Center
Mary Ann Dragon, RN, BSN, MBA, Director of Patient and Family Services, University Hospitals Rainbow Babies and Children’s and MacDonald Women’s Hospitals

Many patients and families may not have savvy healthcare skills in being more aware of safety, quality and effective partnership in their own care. Learn how University Hospitals Case Medical Center used the ETeam® tool to engage the patient and family in their care to ensure the safest and highest quality of care. Learn how to operationalize the ETeam® tool to empower patients and hold their healthcare provider accountable and responsible for assessing, treating and diagnosing the patient’s medical condition(s). Participants will also be able to begin to implement the ETeam® by using a generic set of checklists available with their organization’s Patient and Family Advisors or Patient and Family Advisory Councils.