Trust Series: A Conversation on Workforce Safety and Experience
Moderator:
Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute
Panelists:
Karen A. Grimley, PhD, MBA, RN, NEA-BC, FACHE | Chief Nurse Executive, UCLA Health | Vice Dean, UCLA School of Nursing
Cynda Hylton Rushton PhD, RN, FAAN | Anne and George L. Bunting Professor of Clinical Ethics, Berman Institute of Bioethics/School of Nursing | Professor of Nursing and Pediatrics, Johns Hopkins University
Barbara S Jacobs, MSN, RN-BC, NEA-BC | VP Nursing/Chief Nursing Officer, Luminis Health
Anne Arundel Medical Center
Jerry A. Mansfield, Ph.D., MS, RN, NEA-BC | Chief Nursing Officer, Ohio Region, Mount Carmel Health System | Trinity Health
Laura J. Wood, DNP, RN, NEA-BC, FAAN | EVP, Patient Care Operations & System Chief Nursing Officer, Boston Children’s Hospital
Well before the COVID-19 pandemic, incivility and physical threats directed toward healthcare employees, and often registered nurses, were growing concerns by Chief Nurse Executives. Conversations initiated by The Beryl Institute’s Nurse Executive Council to consider how best to achieve a much-needed balance between patient/family and staff safety have now become a critical priority to ensure the safety of everyone receiving and providing healthcare services. This interactive session brings together the authors of the 2021 PXJ article, Rebuilding a foundation of trust: A call to action in creating a safe environment for everyone, addressing the issues of incivility and the possibilities we see. Participants will be invited to join in a dialogue on the paper’s insights and engage in a conversation on how we best care for our healthcare workforce in today’s challenging environment.
Related content
-
Patient Family & Community Engagement | Staff & Provider Engagement
The Importance of Emotional Intelligence in Patient Relations (Part 1)
2pm ET / 1pm CT / 12pm MT / 11am PT – The Patient Relations department assesses and resolves complex patient issues related to customer service, billing, and patient care daily by researching errors and patient issues and finding the proper solution to satisfy the needs of the patient and their care partners. Individuals possessing
Learn more -
Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement
Developing an Interactive Behavioral Based Training Program
This webinar, How to Develop an Interactive Behavioral Based Training Program that Aligns with Employee and Patient Feedback around Improvement Opportunities, will provide step by step guidance to develop a training program with a focus on behavioral based learning. The program uses storytelling and staff and patient feedback to “connect the dots” in the human
Learn more -
Culture & Leadership | Infrastructure & Governance | Staff & Provider Engagement
How Daily Huddles Launch Conversation to Drive Metric Improvement
Since 2015 Cone Health Medical Group has been intentional about creating a culture of service excellence. Watch this webinar to discover how we partnered with Ritz Carlton Leadership Center to implement some of their key components ensure we have communication traveling from our sites up to our leaders and from our leaders down to our
Learn more