Trust Series: A Conversation on Workforce Safety and Experience

Moderator:
Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute
Panelists:
Karen A. Grimley, PhD, MBA, RN, NEA-BC, FACHE | Chief Nurse Executive, UCLA Health | Vice Dean, UCLA School of Nursing
Cynda Hylton Rushton PhD, RN, FAAN | Anne and George L. Bunting Professor of Clinical Ethics, Berman Institute of Bioethics/School of Nursing | Professor of Nursing and Pediatrics, Johns Hopkins University
Barbara S Jacobs, MSN, RN-BC, NEA-BC | VP Nursing/Chief Nursing Officer, Luminis Health
Anne Arundel Medical Center
Jerry A. Mansfield, Ph.D., MS, RN, NEA-BC | Chief Nursing Officer, Ohio Region, Mount Carmel Health System | Trinity Health
Laura J. Wood, DNP, RN, NEA-BC, FAAN | EVP, Patient Care Operations & System Chief Nursing Officer, Boston Children’s Hospital
Well before the COVID-19 pandemic, incivility and physical threats directed toward healthcare employees, and often registered nurses, were growing concerns by Chief Nurse Executives. Conversations initiated by The Beryl Institute’s Nurse Executive Council to consider how best to achieve a much-needed balance between patient/family and staff safety have now become a critical priority to ensure the safety of everyone receiving and providing healthcare services. This interactive session brings together the authors of the 2021 PXJ article, Rebuilding a foundation of trust: A call to action in creating a safe environment for everyone, addressing the issues of incivility and the possibilities we see. Participants will be invited to join in a dialogue on the paper’s insights and engage in a conversation on how we best care for our healthcare workforce in today’s challenging environment.
Related content
-
Staff & Provider Engagement
Creating a Feedback Culture: Building a Workforce that can Effectively Manage Patient Feedback
Managing patient feedback effectively is a unique skill requiring specific competencies to resolve patient concerns. In this case study, a large integrated system in Canada developed a training program so staff could acquire the necessary competencies to master the art of responding to patients with compassion and empathy.
Learn more -
Patient Family & Community Engagement | Staff & Provider Engagement
Rare and undiagnosed: Daunting challenges for patients, doctors, and researchers alike
Learn more -
Staff & Provider Engagement
What is Projective Identification, and Why Should I Care?
We’ve all had an experience dealing with someone who is upset or angry. In these uncomfortable situations, it is sometimes difficult to know where the discomfort comes from—us or the other person. The projection of negative feelings from one person into another is what psychiatrists call “projective identification.” In this learning bite, Helen Riess, M.D.,
Learn more