Transforming Care: The Patient and Family Centered Care Methodology and Practice

Michelle Giarrusso, Senior Project Manager, PFCC Partners, The Innovation Center of UPMC

Over the past four years, over 7,000 front-line staff members have been actively involved in Patient and Family Centered Care (PFCC) Working Groups and PFCC Project Improvement Teams at The University of Pittsburgh Medical Center. Based on their experiences, learn how to create a culture of safety, quality and waste reduction while using the 6 step PFCC M/P. Discover how to view all care through the eyes of the patients and families. In this session, participants will receive an overview of the PFCC M/P approach to transforming care and culture in any organization. Participants will gain an understanding of how the PFCC M/P also enables the co-designing of care experiences by partnering with patients and families as well as health care providers in the design process.