Transforming the Riley Experience
Published May 29, 2018
Darla Cohen, CPXP, Coordinator Patient and Family Experience, Riley Hospital for Children
Kara Casavan, Family Advisor, Riley Hospital for Children
Joe Primavera, Deployment Leader, Riley Hospital for Children
The presenters will describe the efforts of a pediatric hospital to involve families in quality improvement activities and sustain family engagement in LEAN transformation initiatives. Through stories, attendees will learn how LEAN teams across five different Value Streams throughout the hospital routinely include families in pre-work, Rapid Improvement Events (RIEs), review of processes and sustainment.
Related content
-
Infrastructure & Governance | Patient Family & Community Engagement | Policy & Measurement
Hard-Wiring Engagement: Embedding Patient and Family Voice through Policy
Published July 28, 2026
2pm ET / 1pm CT / 12pm MT / 11am PT – This session brings the webinar series together by focusing on how organizations can hard-wire patient, family, and care partner engagement through organizational policy. Participants will explore policy levers, language, and governance strategies that support long-term sustainment of Domain #5 elements and ensure engagement
Learn more -
Culture & Leadership | Infrastructure & Governance
Using Unsolicited Patient Complaints to Improve Patient Outcomes and Organizational Culture
Published August 8, 2023
To meet regulatory and accreditation requirements hospitals and health systems have policies and processes in place to respond to patient complaints and grievances. Watch this webinar to learn how Marshfield Clinic Health System implemented processes to maximize complaint capture, provide service recovery, and produce meaningful outcomes for their patients and the organization. The partnership with
Learn more -
Infrastructure & Governance | Patient Family & Community Engagement
Building Representative PFACs: From Formation to Sustainment
Published May 12, 2026
2pm ET / 1pm CT / 12pm MT / 11am PT – This webinar focuses on best practices for developing, implementing, and sustaining Patient and Family Advisory Councils (PFACs) and Patient and Family Advisors (PFAs) that are diverse, representative, and meaningfully integrated into organizational safety work. Discussion will include governance structures, recruitment, inclusion, and strategies
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events