Thrift Shop: Turning to Population Health
Published January 1, 2010
Beth Daddario, CAVS, Director Volunteers, Retail & Guest Services, Inspira Health Network – Southern New Jersey
This webinar will discuss community needs that have been identified and supported by the Thrift Shop, review types of events that have been promoted to support the identified needs and identify opportunities to support the community while promoting the services of their health network.
*This resource was originally developed by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020. This webinar does not offer Patient Experience Continuing Education Credit (PXE).
Related content
-
Environment & Hospitality
Can You Provide an Improved Experience for Patients by Creating a More Interactive Exam Room?
Published February 17, 2025
A recent study at Penn State College of Medicine examined the impact of interactive educational posters in exam rooms. The study also explored incorporating QR codes into these posters to disseminate information, offering a modern alternative to traditional pamphlets. This approach not only enhanced patient engagement but also provides valuable insights for future research and
Learn more -
Environment & Hospitality
Comfort in the Chaos: Volunteer Innovation in the Emergency Department
Published February 3, 2026
Learn how Jefferson Abington Hospital transformed the Emergency Department experience through a volunteer-led Comfort Cart. By offering hygiene and comfort items with compassionate interactions, volunteers helped improve patient dignity and satisfaction. This scalable initiative raised Likelihood to Recommend scores from 45% to 70% in three months. Attendees will gain insight into building volunteer-driven programs that
Learn more -
Environment & Hospitality
Words Matter: Transforming Care Through Better Communication
Published July 8, 2025
In this episode of To Care Is Human, Terri Ipsen talks with Susan Osborne about the power of words in healthcare. Based on her PX blog, “What to say instead of…,” Susan shares practical tips and real examples of how small language changes can ease anxiety, build trust, and improve patient experience. Learn how intentional
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events