The Treatment Impact: Cultural Inclusivity in a Modern World
Caring for patients and their families during tumultuous times can be daunting. Many times, we rely on our past experiences, good or bad, to help us through difficult or ambiguous situations. While empathy is a key component of good service, how do we show cultural inclusivity? How can we make a big impact and improve patient experience? We will explore how you can create a positive impact using your greatest asset…your own mind!
– Summarize the impact of cultural inclusivity for patients and their families.
– Discover what common microaggressions and stereotypes may harm relationships.
– Explore the intent vs impact of bias to improve support and advocacy of underrepresented patients and their families.
Speaker: Dr. Theresa Horne, CPTM, SHRM-SCP, Chief Diversity and Equal Opportunity Officer, Defense Counterintelligence and Security Agency
*Headliner webinars are complimentary. Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a wait-list. The webinar replay will be provided to all registrants.
If this is a PX Marketplace or sponsored webinar, your registration will opt you in to receive a one-time email follow-up from the sponsoring organization.
Policy & Measurement | Quality & Clinical Excellence
PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – November 2023
The latest release of PX Pulse reveals the items of greatest importance to healthcare consumers remain consistent from the previous quarter, but perspectives on the quality of care and overall experience saw the lowest scores in the last two years. This issue also explores the critical issues of trust, provider relationships and providing feedback toLearn more
Culture & Leadership
Whose party is it anyway? An invitation from a patient experience advocate
In this commentary, the associate editor of Patient Experience Journal (PXJ) discusses the need to center the human experience in health care by celebrating its essential human, the patient. We have a duty to honor and uphold the dignity of the importance of patient priorities, needs, and preferences, and those of their families. We honor,Learn more
Policy & Measurement
Living with COVID-19 in the community during the first wave of the pandemic: Lessons from patients for healthcare providers and policy makers
This qualitative descriptive study explores patients’ experiences of living with COVID-19, in the community, during the early stages of the pandemic. Between October 2020 and April 2021, fifteen semi-structured, video-recorded interviews were conducted, via Zoom, with participants in five Canadian provinces. Participants self-identified as having had a confirmed or suspected case of COVID-19. The constantLearn more