The Weight of Responsibility: Using AI in the Patient Experience
Many organizations are focused on using artificial intelligence (AI) to replicate humans. What if we flipped that focus and leveraged AI for a more noble purpose in helping humans understand humans? Through the power of AI, we can listen to patient voices in ways we haven’t been able to achieve, equipping us with rich insights that drive action and outcomes.
During this session, we will explore:
-What AI is (and what it isn’t)
-How AI goes beyond survey data to deepen our understanding of the human experience
-Case studies of healthcare companies leveraging AI to unlock a goldmine of insights that have historically been locked in their contact center
AI is shaping the next era of patient listening – helping PX leaders keep their fingers on the pulse of patient needs. Join us to learn more.
Speakers:
Leslie Pagel, Chief Evangelist Officer, Authenticx
Susan Brown, FNP-BC, Vice President of Professional Services, Authenticx
*PX Marketplace webinars are complimentary.
Brought to you by:
Related content
-
Culture & Leadership | Innovation & Technology | Patient Family & Community Engagement | Quality & Clinical ExcellenceFrom Words to Wellness: Promoting Health Equity through Translation
This webinar will explore the critical intersection of language access and health equity. This engaging event will cover a range of topics, including: Language Barriers: Address the challenges posed by language barriers and their impact on healthcare access and outcomes. Translation Technology: Discover advancements in translation technology and how they are revolutionizing communication in healthcare.
Learn more -
Innovation & Technology | Quality & Clinical ExcellenceVirtual Nursing: Improving Patient and Staff Experience
NewYork-Presbyterian is committed to excellence in patient care, research, education and community service. The virtual integrated program was piloted on 10 units across 2 hospitals for a five-month period. Due to its success in improving patient and nurse satisfaction, the program has since expanded across the enterprise. An interprofessional steering committee was created representing nursing,
Learn more -
Innovation & TechnologyExamining the Impact of Telehealth Visits on Patient and Family Experience in a Pediatric Emergency and Urgent Care Center
Providers and healthcare organizations have created novel ways of evaluating patients using telehealth. Patient volumes in urgent cares (UCs) and emergency departments (EDs) continue to climb, contributing to longer wait times and suboptimal patient and family experiences (PFEs).
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
The Weight of Responsibility: Using AI in the Patient Experience
$0.00
PURCHASE NOW