The Weight of Responsibility: Using AI in the Patient Experience
Published May 16, 2024
Complimentary – Many organizations are focused on using artificial intelligence (AI) to replicate humans. What if we flipped that focus and leveraged AI for a more noble purpose in helping humans understand humans? Through the power of AI, we can listen to patient voices in ways we haven’t been able to achieve, equipping us with rich insights that drive action and outcomes.
During this session, we will explore:
-What AI is (and what it isn’t)
-How AI goes beyond survey data to deepen our understanding of the human experience
-Case studies of healthcare companies leveraging AI to unlock a goldmine of insights that have historically been locked in their contact center
AI is shaping the next era of patient listening – helping PX leaders keep their fingers on the pulse of patient needs. Join us to learn more.
Speakers:
Leslie Pagel, Chief Evangelist Officer, Authenticx
Susan Brown, FNP-BC, Vice President of Professional Services, Authenticx
*PX Marketplace webinars are complimentary.
Brought to you by:
Related content
-
Innovation & Technology | Patient Family & Community Engagement
Why it’s Vital to Adopt an Aggressive Patient Experience Strategy
Published January 25, 2024
Complimentary – Patient experience is becoming increasingly vital to healthcare providers for many reasons, and traditional CX technologies are helping healthcare organizations improve. Healthcare is already spending more than most industries on CX or patient experience technologies, but Metrigy’s research data shows the need for an increased focus on four technologies that promise high return
Learn more -
Innovation & Technology
Virtual Nurse Discharge: Improving Patient and Nurse Experience
Published November 12, 2025
This case study reviews the virtual discharge nurse (VDN) process and its impact on patient experience and nursing workflow as an exemplar of an effective telehealth innovation at a community hospital 23-bed Short Stay Unit (SSU). At the SSU, the daily turnover rate of more than 50% of the unit census challenged the nurses’ ability
Learn more -
Innovation & Technology
Opportunities and Challenges for E-health in Hip and Knee Arthroplasty – A Summary of Recent Literature Review
Published April 30, 2025
Introduction: The integration of health technologies and e-health into health education is becoming increasingly used. Objective: To identify the e-health challenges and opportunities related to hip and knee arthroplasty patient care. Methods: A narrative literature review was conducted. Results: Included 13 primary studies on teleconsultation and the use of digital applications to support patients undergoing knee or hip
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
The Weight of Responsibility: Using AI in the Patient Experience
$0.00
PURCHASE NOW