Transforming for the Future Managing the Healthcare Evolution with Volunteers
![](https://theberylinstitute.org/wp-content/uploads/2022/11/Webinar-generic-1.jpg)
Avi E. Zaraya, Managing Director, Operations, Program Director, Exp KP Performance Improvement Advisor, Inpatient Care Experience Leader
In this webinar, participants will:
- Re-brand your Volunteer Services Department as the focal point of your organization.
- Master the value of looking upstream so you can anticipate healthcare trends and better fit the mold of your leadership team.
- Learn how to integrate the power of encouragement and the human connection as value added into the patient experience.
*This resource was originally developed by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020. This webinar does not offer Patient Experience Continuing Education Credit (PXE).
Related content
-
Infrastructure & Governance
A COVID-19 patient’s experience: Engagement in disease management, interactions with care teams and implications on health policies and managerial practices
Learn more -
Infrastructure & Governance
Pedal to the Metal: How to Improve Patient Experience in 60 Days
Learn how an 800+ bed academic health-system, reached the 90th percentile in patient satisfaction by deploying the 60 day rapid improvement initiative.
Learn more -
Infrastructure & Governance | Quality & Clinical Excellence
Patient Advocacy Community Connection Call: Disruptive Behavior Response Plan
2pm ET / 1pm CT / 12pm MT / 11am PT – Disruptive behavior undermines the relationships, communication, and teamwork needed to provide high-quality patient care. To promote a culture of safety, health care organizations must address the problem of behaviors that threaten the performance of the health care team. Join the Patient Advocacy Community
Learn more