The Travel Nurse Experience and its Impact on the Patient Experience
Published January 10, 2023
Ellen Franz, RN, MSN, CPXP, FHX | Director of Patient Experience, Lutheran Hospital of Indiana
This webinar will stress the importance of creating a positive, welcoming experience for travel nurses, and their inclusion into a hospital’s culture, to provide a consistent, optimal patient experience.
Learning Objectives
• Discuss the reasons for travel staff to be woven into the culture of a hospital in order to positively impact the patient experience.
• Describe how tactics, such as those discussed, could be implemented in their hospital setting.
• Prepare and produce similar team building tactics as identified in the presentation.
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Culture & Leadership
Building a Culture of Trust: Engaging Teams with Targeted Tactics for Meaningful Improvement in Patient Experience
Published August 6, 2026
Rising financial pressures and the need to revitalize culture prompted a renewed emphasis on patient experience at Billings Clinic. This case study describes the impact of redefining patient experience as a measure of trust and a set of care processes. It presents an alternative to the more traditional view of patient experience as an outcome
Learn more -
Culture & Leadership | Infrastructure & Governance | Staff & Provider Engagement
Compassion and Empathy as a Strategic Intent
Published August 11, 2026
Complimentary – Compassion and empathy, often treated as optional “soft skills” in healthcare, are recast as essential strategic capabilities that shape how care is designed, delivered, and led. Drawing from neuroscience, psychology, organizational science, and lived experience, we will discuss how empathy is a perceptual skill and compassion is empathy in action; both are measurable,
Learn more -
Culture & Leadership
What Matters Most: Advancing Human-Centered Care Through a Simple Question
Published July 6, 2026
In this episode, host Kiia Lappalainen sits down with Claire Snyman and Angela DeVanney of What Matters to You World to explore how one simple question—“What matters to you?”—can transform healthcare experiences. Drawing on both professional and personal perspectives, they share powerful stories illustrating how understanding what matters most to patients leads to more personalized
Learn more