Webinar
Showing 433–448 of 557 results
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Culture & Leadership | Staff & Provider Engagement
The “Why” Behind Empowering Leaders and Staff
Patient Experience has become such a data driven field that as a health system we realized we were losing the fundamentals of what Patient Experience should be about. Over the past 2 years, as a patient experience team, we have changed our coaching and training efforts to be based upon the “Why” instead of the
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Staff & Provider Engagement
The 1-2 Punch: Recognition & Engagement
Service Week celebration is a highly coveted program designed to bolster engagement and recognize teammates and providers who strive for excellence consistently.
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Culture & Leadership
The Compassion Crisis in Health Care: Making Your Mark Personally and Professionally
Learn how patient experience champions and strategists can launch an irrefutable case for pursuing compassionate communication as a breakthrough objective.
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Environment & Hospitality
The Critical Role of Spirituality in Patient Experience
Explore the emerging focus of spiritual care and chaplaincy in patient experience excellence and provide a core set of central themes and concepts for organizations to consider regarding spiritual care.
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Innovation & Technology
The Cybercrime Industry – How Serious Is It?
Consider how vulnerable are you are as a business or individual, what can they do to protect yourself, family, and business and when is Cybersecurity work done.
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Patient Family & Community Engagement
The Digital Sherpa Program: Enriching the Patient Experience and Encouraging Self-Advocacy
Learn about a program to help patients better utilize the plethora of digital tools and resources available to them and their care partners throughout treatment beyond.
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Environment & Hospitality
The Dirt on Hospital Cleanliness
Learn how WellSpan Health used a system-wide, structured approach to improve cleanliness while also honoring the daily operational realities of each individual hospital.
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Environment & Hospitality
The Empathic Concierge: Why Personal Connections Matter
Understand why making personal connections, communicating with empathy and showing compassion for every patient and family is top priority, and why anticipating the needs of a patient or family member and making a patient’s day are daily goals.
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Policy & Measurement
The Evolving US Patient Experience Measurement and Reporting Landscape: What’s Next for HCAHPS and Why It Matters
The Patient Experience Policy Forum (PXPF) of The Beryl Institute has had a focus on impacting the US patient experience measurement structure since its founding in 2017. PXPF successes over the years have included interfacing with CMS leadership to advocate for updates and improvement of the CAHPS system, including the HCAHPS survey. Significant changes are
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Culture & Leadership
The Follow Through: Transforming Health Care
Learn how the simple act of fulfilling a promise can transform relationships, and every individual’s experience.
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Culture & Leadership
The Four Cornerstones of an Exceptional Patient Experience
As hospitals continue in their struggle to define and improve the patient experience, the role of a leader is key to providing the focus, accountability, engagement and commitment, which are central to establishing a successful patient experience.
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Innovation & Technology | Patient Family & Community Engagement
The Future of Healthcare Is Mobile: Get Insights from Research
Learn about the role of mobile patient engagement, including other learnings from the survey like the most used and desired mobile features and the biggest challenges organizations face when launching digital solutions.
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Innovation & Technology | Patient Family & Community Engagement
The Future of Patient Experience: Creating a Predictive Algorithm
Discover how a group of organizations embarked on a journey to create a predictive patient experience algorithm to predict if patients are having positive or negative experiences in real-time.
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Culture & Leadership | Staff & Provider Engagement
The Great Invitation: An Inspired Imperative to Uncover the Magnificence within Healthcare
Through a coaching mindset and a framework that holds up the mirror to magnificence, you will learn how to increase engagement, connect to meaningfulness and elevate the wellBEING of your staff.
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Culture & Leadership
The Growing Role of Experience Leader
Explore the origins of the experience leader role and the trends grounded in research to see how the role has evolved with the growth of the experience movement.
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Environment & Hospitality
The Hospital Noise Project: Lessons on Addressing Noise
The Hospital Noise Project studied noise reduction efforts in 241 U.S. hospitals. Leaders described their approach, reported their level of success and reviewed the results they achieved.
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