Webinar
Showing 433–448 of 517 results
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Infrastructure & GovernanceThe Revenue Cycle: An Essential Component in Improving Patient Experience
This webinar considers the impact and outcomes resulting from the patient’s experience with a healthcare system’s revenue cycle.
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Culture & LeadershipThe SPIRIT Approach
Baystate’s strategy- The SPIRIT Approach- which was designed to have a positive influence on both employee and patient satisfaction with the ultimate goal of improving the quality of the patient and family healthcare experience.
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Infrastructure & GovernanceThe State of Patient Experience 2017
Explore what was learned from the almost 1,700 respondents representing 26 countries across six continents and share the challenges and opportunities in addressing patient experience.
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Infrastructure & GovernanceThe State of Patient Experience 2019: Looking to the Future of Human Experience
Hear global insights and evidence on where the experience movement is headed, where it is challenged, how its focus is evolving and what new frontiers it is exploring.
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Infrastructure & GovernanceThe State of Patient Experience 2021: Reflecting on Realities as we Transform the Human Experience in Healthcare
Hear global insights and evidence on where the experience movement is headed, where it is challenged, how its focus is evolving and what new frontiers it is exploring.
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Infrastructure & GovernanceThe State of Patient Resident and Family Experience
Uncover and track significant trends from the 2015 State of PX benchmarking study.
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Environment & Hospitality | Patient Family & Community EngagementThe Sunrise Association Wheels Up! Program: Bringing the Joys of Childhood to Hospitalized Cancer Patients
It’s hard to just be a kid when you’re battling cancer. Carefree moments of joy seem out of reach. Solving that problem was the impetus behind the Sunrise Association which has been providing summer day camps for children with cancer and their siblings since 2006. Faced with COVID lockdowns, the Sunrise Association developed the Wheels
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Culture & Leadership | Staff & Provider EngagementThe Travel Nurse Experience and its Impact on the Patient Experience
Ellen Franz, RN, MSN, CPXP, FHX | Director of Patient Experience, Lutheran Hospital of Indiana This webinar will stress the importance of creating a positive, welcoming experience for travel nurses, and their inclusion into a hospital’s culture, to provide a consistent, optimal patient experience. Learning Objectives • Discuss the reasons for travel staff to be
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Culture & Leadership | Policy & MeasurementThe Treatment Impact: Cultural Inclusivity in a Modern World
Caring for patients and their families during tumultuous times can be daunting. Many times, we rely on our past experiences, good or bad, to help us through difficult or ambiguous situations. While empathy is a key component of good service, how do we show cultural inclusivity? How can we make a big impact and improve
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Patient Family & Community EngagementThe Truth about Frogs: A Real Story of the Power of Patient & Family Engagement
Learn how to operationalize the ETeam® tool to empower patients and hold their healthcare provider accountable and responsible for assessing, treating and diagnosing the patient’s medical condition(s).
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Infrastructure & GovernanceThe Unexpected Experience – The Emergency Department
Janiece Gray, Founding Partner/CEO, DTA Associates, Inc. Richelle Jader, Director of Emergency Services, Regions Hospital Daisy Nelson, Charge Nurse/Staff Nurse, Regions Hospital This session will provide a deep dive into key principles for changing a culture within a Level 1 Trauma Center. A case study will be featured with the key principles that have helped
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Innovation & TechnologyThe Weight of Responsibility: Using AI in the Patient Experience
Many organizations are focused on using artificial intelligence (AI) to replicate humans. What if we flipped that focus and leveraged AI for a more noble purpose in helping humans understand humans? Through the power of AI, we can listen to patient voices in ways we haven’t been able to achieve, equipping us with rich insights
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Staff & Provider EngagementThis Little Light of Mine
Explore the current understanding of the experiences of clinician compassion fatigue and burnout and give the participants “antibodies” that can build resilience.
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Culture & LeadershipThree Powerful Stories of Women Leading the Future of Healthcare
Join three powerful women who have become leaders in this male dominated field.
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Environment & Hospitality
Thrift Shop: Turning to Population Health
Review types of events that have been promoted to support the identified needs and identify opportunities to support the community while promoting the services of their health network.
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Culture & LeadershipTo Care is Human: The Factors Influencing Human Experience in Healthcare Today
Explore the opportunity we have in evolving our healthcare mindset to a focus on care expansion and addressing what may have very well been in our way.
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