Webinar

Showing 417–432 of 517 results

Culture & Leadership | Staff & Provider Engagement

The Importance of Patient and Peer Feedback to Staff Recognition

Explore how bedside staff continue to suffer and need supportive intervention to ensure their physical and emotional wellness are preserved.
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Culture & Leadership | Patient Family & Community Engagement

The JEDI (Justice, Equity, Diversity, & Inclusion) Volunteer Workforce

Individuals want to interact with people who look like they do, and while many organizations have recognized the importance of diversity within their hired staff, the traditional volunteers in some organizations may not reflect the demographics of the patient population. Join us for an open discussion on creating a JEDI volunteer workforce. Discover how to
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Innovation & Technology

The Journey to a Standardized System-wide Patient Engagement Platform

Discover an integrated health system’s process to standardize a patient engagement platform.
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Patient Family & Community Engagement

The Journey to Improving the Patient Experience

Gain insight into successful ways to involve patients and families on committees with staff through preparation of both the committee members and the advisor.
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Culture & Leadership

The Keys to Staying Positive During a Crisis

Learn the key strategies that will create positive outcomes for you and for others, now and in the future.
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Culture & Leadership

The Long Road to True Social Justice in Healthcare and Beyond

We have seen a greater willingness to talk about systemic racism and a greater commitment to what it will take to it, but how far have we come and where must we still go?
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Culture & Leadership

The Magic of Engagement: Inspired Leadership at All Levels

Unleash the power of enthusiastic, empowered frontline staff and to successfully recruit and engage your staff.
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Culture & Leadership

The Missing Ingredient: Effective Internal Communications

Learn how effective internal communications can accelerate organizational results for Value-Based Purchasing, Core Measures, and HCAHPS/CGCAHPS.
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Infrastructure & Governance

The Patient Experience: A Path to Better Outcome

Learn how to improve operational efficiencies within your practice, how to engage the patient for better outcomes, and it will discuss how the patient experience will impact your social media presence.
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Environment & Hospitality | Infrastructure & Governance

The Power of First Impressions in the Ambulatory Care Setting

2pm ET / 1pm CT / 12pm MT / 11am PT – This webinar focuses on the correlation and impact of a strong positive first impression on the overall experience of patients, families and support persons in the ambulatory care/surgery environment. Creating a streamlined engagement from the first phone contact to check-in to ongoing communication
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Patient Family & Community Engagement

The Power of PFAs: Patient Voices Can Drive Change

If your organization is looking to build or rebuild a Patient and Family Advisor Program, this webinar may just be the spark of inspiration you are looking for.
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Patient Family & Community Engagement | Quality & Clinical Excellence

The Power of Storytelling

Telling the story of one patient’s experience of care can memorably illustrate improvements or problems in a care pathway.
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Staff & Provider Engagement

The Privilege of Being Busy: Balancing Productivity and Patient Experience

Identify specific techniques even the “busiest” clinicians can use to connect with patients and improve patient satisfaction performance.
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Policy & Measurement

The PXMA Tool: Assessing the Maturity of Your Patient Experience Program

Hear about Mayo Clinic’s Patient Experience Maturity Assessment tool (PXMA), a useful, simple tool for health care organizations to easily and objectively assess their service program and culture against Mayo Clinic’s Patient Experience program.
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Patient Family & Community Engagement | Staff & Provider Engagement

The Relationship Between Nurse Satisfaction and Patient Experience

What is the relationship between nurse satisfaction and patient experience? What are some strategies to address and prevent provider burnout?
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Patient Family & Community Engagement

The Return on Value When Focusing on Your Patients’ Mind & Emotions

Learn how a redesign of direct and individualized patient engagement has become healthcare’s new baseline and provides for return on value as associated to the affects on stress, anxiety, pain, mood, and outlook on recovery.
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