Webinar
Showing 417–432 of 510 results
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Culture & LeadershipThe Long Road to True Social Justice in Healthcare and Beyond
We have seen a greater willingness to talk about systemic racism and a greater commitment to what it will take to it, but how far have we come and where must we still go?
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Culture & LeadershipThe Magic of Engagement: Inspired Leadership at All Levels
Unleash the power of enthusiastic, empowered frontline staff and to successfully recruit and engage your staff.
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Culture & LeadershipThe Missing Ingredient: Effective Internal Communications
Learn how effective internal communications can accelerate organizational results for Value-Based Purchasing, Core Measures, and HCAHPS/CGCAHPS.
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Infrastructure & GovernanceThe Patient Experience: A Path to Better Outcome
Learn how to improve operational efficiencies within your practice, how to engage the patient for better outcomes, and it will discuss how the patient experience will impact your social media presence.
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Patient Family & Community EngagementThe Power of PFAs: Patient Voices Can Drive Change
If your organization is looking to build or rebuild a Patient and Family Advisor Program, this webinar may just be the spark of inspiration you are looking for.
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Patient Family & Community Engagement | Quality & Clinical Excellence
The Power of Storytelling
Telling the story of one patient’s experience of care can memorably illustrate improvements or problems in a care pathway.
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Staff & Provider EngagementThe Privilege of Being Busy: Balancing Productivity and Patient Experience
Identify specific techniques even the “busiest” clinicians can use to connect with patients and improve patient satisfaction performance.
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Policy & MeasurementThe PXMA Tool: Assessing the Maturity of Your Patient Experience Program
Hear about Mayo Clinic’s Patient Experience Maturity Assessment tool (PXMA), a useful, simple tool for health care organizations to easily and objectively assess their service program and culture against Mayo Clinic’s Patient Experience program.
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Patient Family & Community Engagement | Staff & Provider EngagementThe Relationship Between Nurse Satisfaction and Patient Experience
What is the relationship between nurse satisfaction and patient experience? What are some strategies to address and prevent provider burnout?
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Patient Family & Community EngagementThe Return on Value When Focusing on Your Patients’ Mind & Emotions
Learn how a redesign of direct and individualized patient engagement has become healthcare’s new baseline and provides for return on value as associated to the affects on stress, anxiety, pain, mood, and outlook on recovery.
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Infrastructure & GovernanceThe Revenue Cycle: An Essential Component in Improving Patient Experience
This webinar considers the impact and outcomes resulting from the patient’s experience with a healthcare system’s revenue cycle.
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Culture & LeadershipThe SPIRIT Approach
Baystate’s strategy- The SPIRIT Approach- which was designed to have a positive influence on both employee and patient satisfaction with the ultimate goal of improving the quality of the patient and family healthcare experience.
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Infrastructure & Governance
The State of Patient Experience 2017
Explore what was learned from the almost 1,700 respondents representing 26 countries across six continents and share the challenges and opportunities in addressing patient experience.
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Infrastructure & GovernanceThe State of Patient Experience 2019: Looking to the Future of Human Experience
Hear global insights and evidence on where the experience movement is headed, where it is challenged, how its focus is evolving and what new frontiers it is exploring.
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Infrastructure & GovernanceThe State of Patient Experience 2021: Reflecting on Realities as we Transform the Human Experience in Healthcare
Hear global insights and evidence on where the experience movement is headed, where it is challenged, how its focus is evolving and what new frontiers it is exploring.
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Infrastructure & GovernanceThe State of Patient Resident and Family Experience
Uncover and track significant trends from the 2015 State of PX benchmarking study.
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