Webinar
Showing 417–432 of 557 results
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Storytelling Strengthens Patient Experience and Builds Safety Culture
Explore ways to enhance story sharing to improve the awareness and partnership for a safe patient experience and share strategies utilized to move the Speak Up culture for staff, patients and families.
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Infrastructure & Governance
Strategic Planning: Mapping your Path to Service Excellence
Explore the importance of a strategic plan in strengthening their department, demonstrate the impact of using your hospital’s MVV as foundation for an effective strategic plan for the Volunteer Services Department.
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Infrastructure & Governance
Strategic Psychological Behaviors to Enhance Patient Experience
Learn how transform healthcare by infusing human-centered design and evidence-based methods into operations with strategic and consistent psychological behaviors to enhance patient and employee expectation, perception and experience.
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Innovation & Technology | Staff & Provider Engagement
Strategically Implementing Virtual Care to Improve the Patient and Provider Experience
Hear strategies to adopt, and pitfalls to avoid, for optimal virtual care implementation across a healthcare system to the benefit of patients and providers.
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Infrastructure & Governance
Strategies to Ensure the Quality of Communication with Patients
Health First shares its strategies to improve patient experience by better managing communication with patients in pre-service areas such as scheduling, registration and financial counseling.
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Infrastructure & Governance
Streamlining Volunteer Onboarding Process – Getting Time On Your Side: Group Interviews
Evaluate your current volunteer onboarding process, explore ways to effectively and efficiently streamline onboarding new volunteers and identify two different approaches of onboarding with similar outcomes.
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Staff & Provider Engagement
Strength in the Storm: Using PFE Strategies to Reduce Burnout
Explores three “turn-arounds” of burnout consisting of concrete strategies based in PFE best practices.
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Patient Family & Community Engagement
Supporting Young Adults Transitioning from Pediatric to Adult Healthcare Services
Learn specific steps taken and the outcomes achieved in empowering a parent task force focused on supporting young adults as they transitioned to adult care services.
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Culture & Leadership | Patient Family & Community Engagement
Survivor Support Programs Strengthen Patient Experience
In this webinar, participants will gain in-depth knowledge of how providing survivor support programs can enhance the human experience of health care. Survivor support programs are the ideal mechanism to facilitate compassionate connected care between patients, families, and members of the care team. Learning Objectives – Recognize the role survivor support programs have on patient
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Infrastructure & Governance
Sustaining Your Patient Experience Efforts in the Ambulatory Care Setting
Hear how Allina sustained their efforts and 3 years later, continued to improve in spite of organizational change.
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Culture & Leadership | Innovation & Technology
Systemizing Volunteer Management: The Future of Enterprising Your Volunteer Programs
Cate Murphy, Director of Corporate Relations and Client Engagement, Samaritan Technologies Volunteer programs are one of the backbones in healthcare management and patient experience. Now, more than ever, healthcare volunteer programs are being recognized and asked to enterprise along with their organization, rather than remain ancillary. This webinar will teach volunteer directors, managers and coordinators
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Culture & Leadership
Take a Seat! Effective Communication Strategy to Improve Patient Experience
Debi D’Alba, CPXP | Director, Patient Experience, Yale-New Haven Health System – Greenwich Hospital Tim Deighan, BA, M Ed. | Patient Experience Coordinator, University Hospitals Effective communication between patients and healthcare providers is essential in fostering a trusting relationship and positively impacts patient care, outcomes, and the patient experience. Research published in the Patient Experience
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Culture & Leadership
Taking a Seat at the Table – Five Ways Patient Experience Champions Can Increase Their Influence and Gain Support
Gain greater influence in driving patient experience as a core strategy with priority, legitimate resources and significance.
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Staff & Provider Engagement
Tea for the Soul: A Creative Program for Increasing Staff Resilience
This webinar describes a creative, cost-effective and benchmarked chaplaincy-led support program for clinical staff called Tea for the Soul.
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Patient Family & Community Engagement
Techniques to Improve your Volunteer HPC Program or Any Volunteer Program
Identify best practices to support a HPC volunteer program or any volunteer program.
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Culture & Leadership | Patient Family & Community Engagement | Staff & Provider Engagement
The “What Matters to You” Movement: Fostering Sustainable Change in Healthcare
Are you curious about how to ignite a movement within your organization that enhances care quality and workforce well-being and delivers a return on investment? Inspired by the global What Matters to You (WMTY) movement, this webinar will showcase successful improvement initiatives that have led to better quality outcomes, increased joy in work, and financial
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