Culture & Leadership | Infrastructure & Governance | Global Perspective | Patient and Care Partners

Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare

Published April 29, 2025

headshots of Jason Wolf and Stacy Palmer, webinar presenters on their new book, "Return on Human Experience" are overlaid atop an image of someone working at a laptop with The Beryl Institute logo on the screen; text at the bottom of the image reads webinar
headshots of Jason Wolf and Stacy Palmer, webinar presenters on their new book, "Return on Human Experience" are overlaid atop an image of someone working at a laptop with The Beryl Institute logo on the screen; text at the bottom of the image reads webinar
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Complimentary – Join Jason Wolf and Stacy Palmer, authors of Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare, for a conversation on transforming the human experience in healthcare.

At its core, healthcare is human beings caring for human beings—yet the complexities of quality, safety, service, cost, and outcomes often pull organizations in different directions. This webinar will explore how an integrated approach to experience can drive meaningful transformation. Drawing on research, real-world practices, and insights from a global network of experience champions, they will share actionable strategies to help organizations understand the real return on human experience and how it impacts organizational success.

Whether you’re a healthcare leader, experience professional, or simply passionate about creating positive change, this discussion will provide invaluable perspectives on the true impact of human experience.

Get the Book

Speakers
-Stacy Palmer, CPXP | Senior Vice President & COO, The Beryl Institute
-Jason Wolf, PhD, CPXP | President & CEO, The Beryl Institute

Learning Objectives
-Understand the Value of Human Experience in Healthcare
-Apply the Eight Principles of Human Experience
-Evaluate the Impact of Experience Investments

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