Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare
Published April 29, 2025
Complimentary – Join Jason Wolf and Stacy Palmer, authors of Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare, for a conversation on transforming the human experience in healthcare.
At its core, healthcare is human beings caring for human beings—yet the complexities of quality, safety, service, cost, and outcomes often pull organizations in different directions. This webinar will explore how an integrated approach to experience can drive meaningful transformation. Drawing on research, real-world practices, and insights from a global network of experience champions, they will share actionable strategies to help organizations understand the real return on human experience and how it impacts organizational success.
Whether you’re a healthcare leader, experience professional, or simply passionate about creating positive change, this discussion will provide invaluable perspectives on the true impact of human experience.
Speakers
-Stacy Palmer, CPXP | Senior Vice President & COO, The Beryl Institute
-Jason Wolf, PhD, CPXP | President & CEO, The Beryl Institute
Learning Objectives
-Understand the Value of Human Experience in Healthcare
-Apply the Eight Principles of Human Experience
-Evaluate the Impact of Experience Investments
Related content
-
Culture & Leadership
Building the Ultimate Patient Experience Strategy: Lessons from an Iconic Burger
Published January 20, 2025
By Lanie L. Dixon and Cassie Voltzke When you think of an iconic burger, what stands out? The unique toppings—melty cheeses, tangy spreads, crisp vegetables, or bold condiments—make it memorable. Yet, the heart of any great burger lies in its fundamentals: the bun and the meat. Without these foundational elements, the toppings wouldn’t have anything
Learn more -
Culture & Leadership
Understanding Patient Experiences: A Qualitative Study on Communication and Cultural Competence in Multiple Sclerosis Care
Published August 8, 2025
Objective: Effective communication is crucial in multiple sclerosis (MS) care, influencing patient satisfaction, self-management, and health outcomes. This study explores the experiences of people with MS (PwMS) regarding communication with healthcare providers and between providers within healthcare systems. Methods: This qualitative study analyzed open-ended responses from 590 participants in a national cross-sectional survey. Thematic content analysis was conducted
Learn more -
Infrastructure & Governance
Experience Framework Lens: Infrastructure and Governance
Published March 26, 2025
Experience Framework Lens: Infrastructure and Governance Effective experience efforts require both the right structures and processes by which to operate and communicate and the formal guidance in place to ensure sustained strategic focus. The Why: Patients should be involved in healthcare governance because their lived experiences and perspectives help create a more patient-centered system. P/F
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare
$0.00
PURCHASE NOW