SIZE DOESN’T MATTER: Big or Small Can Have It All!
Published January 1, 2010
Janene Riedeman | Director, Volunteer Services, St. Cloud Hospital – CentraCare Health
Deb Anderson | Gift Shop Manager and Volunteer Supervisor, Essentia Health – St. Joseph’s Medical Center
This webinar identifies measurements that will help your shop achieve greater financial success and how to demonstrate better marketing tactics and effective sales techniques.
*This resource was originally developed by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020. This webinar does not offer Patient Experience Continuing Education Credit (PXE).
Related content
-
Environment & Hospitality | Patient Family & Community Engagement | Quality & Clinical Excellence
Lessons from Interpreters: Improving Health Equity and Inclusion for all Patients
Published December 8, 2022
Interpreters are one of the few individuals who experience all facets of the health care system. In this webinar, participants will learn how interpreters’ suggested improvements for Limited English Proficient (LEP) and deaf patients were implemented for all patients which resulted in the break-down of barriers to care and reduced discrimination, benefitting all facets of
Learn more -
Environment & Hospitality
Volunteer Services and Patient Experience: Two Halves of the Same Goal
Published May 8, 2024
Improving the patient experience has always been a primary reason for volunteers to serve in healthcare settings. Working in partnership with PX can and should be seamless since we share the same end goal. The collaboration between PX and Volunteer Engagement can often lead to solutions for patients and families when challenges arise. Special Interest
Learn more -
Environment & Hospitality
The Long Road to Dentistry
Published February 27, 2023

Lacie N. Bourland, MBA, M.Ed., CPXP Senior Director, Development & Strategy BlueTree Dental Is it a long road to dentistry or more of a roundabout into dentistry? Either way, here I am! My name is Lacie Bourland. I am a 40-something single parent of the most beautiful seven-year-old girl. I am a rural native of
Learn more