Shaping a Human-Centered Patient Experience Across Interdisciplinary Teams
Patient experience directly impacts patient wellbeing and care outcomes, as well as the reputation of the hospital. But is the patient experience defined by the medical care alone? A recent deep-dive study on Voice of the Patient Data highlights the fact that 53% of patients’ feedback focuses on the medical care and teams. The study also shows a significant 42% of patients’ feedback is attributed to “hospitality” aspects of their experience, highlighting that shaping a positive patient experience is a team effort.
Host Julie Branham is joined by Dr. Puneet Freibott, System System Chief Nursing Officer for Beth Israel Lahey Health, and Dr. Jennifer Lorenz, Chief of Patient Experience for University Hospitals, to discuss how interdisciplinary teams, both clinical and non-clinical, can work together to shape a human-centered experience for the patient during their hospital care journey.
-Julie A. Branham, MS, RD, LDN | Vice President, Global Clinical Nutrition, Sodexo Healthcare & Seniors
-Dr. Puneet Freibott, DNP, RN, FACHE, NEA-BC, CCRN-K | System Chief Nursing Officer, Beth Israel Lahey Health
-Dr. Jennifer Lorenz DNP, MHA, MA, RN, CPXP, CNE | Chief of Patient Experience for University Hospitals, University Hospitals
*PX Marketplace webinars are complimentary. Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a waitlist. The webinar recording will be provided to all registrants. Your registration will opt you in to receive a one-time email follow-up from the sponsoring organization.
Brought to you by:
Related content
-
Patient Family & Community Engagement | Staff & Provider EngagementThe Importance of Emotional Intelligence in Patient Relations (Part 1)
The Patient Relations department assesses and resolves complex patient issues related to customer service, billing, and patient care daily by researching errors and patient issues and finding the proper solution to satisfy the needs of the patient and their care partners. Individuals possessing a high emotional intelligence (EI) quotient can use their emotions as a
Learn more -
Culture & Leadership | Quality & Clinical ExcellenceEmpowering Healthcare: Understanding and Supporting Trans and Non-Binary Patients
Join Lou Weaver for a webinar on understanding trans and non-binary individuals and their healthcare needs. The session will cover specialized healthcare considerations, Standards of Care, and the impact of Social Determinants of Health on this population. Participants will explore the differences between sexual orientation (SO) and gender identity (GI), the importance of related data,
Learn more -
Culture & Leadership | Staff & Provider EngagementUnleashing Collective Potential: The Power of Team-Based Leader Rounding in Elevating Patient Care
During this webinar, attendees will gain insights into strengthening their current leader rounding program by adopting a collaborative team-based approach, employing targeted and purposeful questioning and implementing a structured escalation and resolution framework. Participants interested in establishing a new leader rounding initiative will find this program equally valuable in providing essential guidance and best practices
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Shaping a Human-Centered Patient Experience Across Interdisciplinary Teams
$0.00
PURCHASE NOW