River’s Edge 5-Star Journey: Aligning Culture and Technology to Hardwire Excellence
For five years, River’s Edge Hospital & Clinic has maintained a 90th percentile ranking for patient experience and 5-star rating on CMS Hospital Compare. This session dives into the strategic initiatives that have established them as one of the country’s top-performing hospitals. Learn about specific process improvement and communication methods used to create and foster a service-minded culture an how in-room technology is used to deliver a high-touch experience without putting the burden on clinical staff. We will provide examples of technology that enable leaders to target specific improvement areas, gather and triage feedback in real time, and implement a more effective service recovery and remediation plan.
Stephanie Holden, MHA, CPXP | Chief Experience Officer, River’s Edge Hospital
Andy Figallo, BA | VP, Partner Success, eVideon
Related content
-
Innovation & Technology | Patient Family & Community EngagementImproving the Experience of Surgical Patients Using Asynchronous Video Technology
Staff at Gramercy Surgery Center noticed a number of redundancies in their internal workflows when communicating with patients that were leading to a diminished experience. In an effort to solve the redundancies, they turned to an innovative approach – asynchronous video.
Learn more -
Innovation & Technology | Patient Family & Community EngagementThe Future of Healthcare Is Mobile: Get Insights from Research
Learn about the role of mobile patient engagement, including other learnings from the survey like the most used and desired mobile features and the biggest challenges organizations face when launching digital solutions.
Learn more -
Innovation & TechnologyA More Human Way to Listen, Understand, and Improve
Join NRC Health and Hackensack Meridian Health in this webinar and learn how to make healthcare experiences more human for everyone. Liz Paskas, SVP, Chief Patient Experience & Performance Improvement Officer of Hackensack Meridian, will share how the organization is leveraging emerging technologies and modern techniques to create a more holistic picture of their patients,
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
River’s Edge 5-Star Journey: Aligning Culture and Technology to Hardwire Excellence
$0.00
PURCHASE NOW