Sharpening Communication Skills for Relationship-Centered Care
Amy Steinbinder, PhD, RN, NE-BC, Vice President, Nursing, Evaluation and Quality, Language of Caring, LLC
Relationship-Centered Care moves organizations from task-based care to professional, knowledge-based, compassionate care. It increases nurse gratification and sense of contribution without taking more time. It also enhances the patient experience by building trusting relationships, reducing patient and family anxiety and strengthening emotional support. In this presentation, the presenter will focus on jumpstarting relationship-building between caregivers and patients and making Relationship-Centered Care come alive in everyday interactions. Participants will walk away with concrete skills to personalize care, invite engagement and earn trust from patients and families as well as how to implement skill-building and mastery of relationship-centered communication to achieve breakthroughs in the patient and family experience and HCAHPS performance on Nurse Communication.
Related content
-
Staff & Provider Engagement
Become a Good Communicator Using 3 Simple Steps
By Debbie Young Communication is the act of giving, receiving, and sharing information. Good communicators demonstrate an ability to listen carefully, speak clearly, and exhibit respect for those who may have different opinions. Clear and effective communication with our patients in a healthcare setting can be achieved through a simple 3-step standard practice to facilitate
Learn more -
Culture & Leadership | Environment & Hospitality | Infrastructure & Governance | Patient Family & Community Engagement | Policy & Measurement | Quality & Clinical Excellence | Staff & Provider Engagement
A Commitment to Human Experience in Essential Hospitals
A Commitment to Human Experience in Essential Hospitals highlights the innovative practices of essential hospitals in enhancing the human experience in healthcare. These safety-net hospitals are crucial for providing care to underserved and marginalized communities, addressing complex medical needs and significant socio-economic challenges. Despite facing financial constraints and staff shortages, essential hospitals excel in creating
Learn more -
Patient Family & Community Engagement | Staff & Provider Engagement
See It, Say It, Save It: Empowering Employees to be a Part of the Solution to Patient Belongings
This webinar explores the impact of lost belongings on the patient, their families, and your organization. You will hear best practices for empowering and motivating your staff around the patient belongings process through awareness, education, recognition, and incentive programs. Key learnings will be shared about the See it! Say it! Save it! Program, launched in
Learn more