Round & Coach: Engaging Clinicians & Patients to Improve Communication and Care
Published February 1, 2024
This webinar presents four ways BSWH Hillcrest Medical Center improved HCAHPS scores to the 90th percentile. Discover how they incorporated elements of Relationship-Centered Communication to improve nurse and doctor communication. Learn how they engaged patients through consistent rounding. Key takeaways also include how capturing real-time patient feedback contributed to their overall success.
Learning Objectives
– Discuss evidence-based best practices to improve nurse communication.
– Discuss evidence-based best practice to improve doctor communication.
– Discover how to improve patient rounding program and create real-time, self-driven feedback opportunities for patients.
Speakers:
Stacy Cooper, DNP, RN, NEA-BC | Manager of Quality Improvement, Baylor Scott & White Health
LaJuana Jones, DNP, RN, NEA-BC | Chief Nursing Officer, Baylor Scott & White Health
Ben Larsen, MBA, MHA | Patient Experience Advisor, Baylor Scott & White Health
Bert Stewart, MD, FCCP | Medical Director of Quality, Baylor Scott & White Health
Non-members can purchase webinars at a cost of $49 each.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Round & Coach: Engaging Clinicians & Patients to Improve Communication and Care
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