Patient Family & Community Engagement | Staff & Provider Engagement

Round & Coach: Engaging Clinicians & Patients to Improve Communication and Care

This webinar presents four ways BSWH Hillcrest Medical Center improved HCAHPS scores to the 90th percentile. Discover how they incorporated elements of Relationship-Centered Communication to improve nurse and doctor communication. Learn how they engaged patients through consistent rounding. Key takeaways also include how capturing real-time patient feedback contributed to their overall success.

Learning Objectives
– Discuss evidence-based best practices to improve nurse communication.
– Discuss evidence-based best practice to improve doctor communication.
– Discover how to improve patient rounding program and create real-time, self-driven feedback opportunities for patients.

Stacy Cooper, DNP, RN, NEA-BC | Manager of Quality Improvement, Baylor Scott & White Health
LaJuana Jones, DNP, RN, NEA-BC | Chief Nursing Officer, Baylor Scott & White Health
Ben Larsen, MBA, MHA | Patient Experience Advisor, Baylor Scott & White Health
Bert Stewart, MD, FCCP | Medical Director of Quality, Baylor Scott & White Health

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Non-members can purchase webinars at a cost of $49 each.

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