Round & Coach: Engaging Clinicians & Patients to Improve Communication and Care
Published February 1, 2024
This webinar presents four ways BSWH Hillcrest Medical Center improved HCAHPS scores to the 90th percentile. Discover how they incorporated elements of Relationship-Centered Communication to improve nurse and doctor communication. Learn how they engaged patients through consistent rounding. Key takeaways also include how capturing real-time patient feedback contributed to their overall success.
Learning Objectives
– Discuss evidence-based best practices to improve nurse communication.
– Discuss evidence-based best practice to improve doctor communication.
– Discover how to improve patient rounding program and create real-time, self-driven feedback opportunities for patients.
Speakers:
Stacy Cooper, DNP, RN, NEA-BC | Manager of Quality Improvement, Baylor Scott & White Health
LaJuana Jones, DNP, RN, NEA-BC | Chief Nursing Officer, Baylor Scott & White Health
Ben Larsen, MBA, MHA | Patient Experience Advisor, Baylor Scott & White Health
Bert Stewart, MD, FCCP | Medical Director of Quality, Baylor Scott & White Health
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Patient Family & Community Engagement
PFAC Series – Webinar/Panel: Sustaining & Growing a PFAC
Published November 21, 2025
Explore approaches to keep your PFAC thriving over time, expand its influence, and ensure it remains a vital voice in shaping care experiences. Whether you are launching your first PFAC, breathing new life into an existing one, or ensuring long-term success, these sessions will equip you with practical strategies, real-world examples, and expert insights. As
Learn more -
Staff & Provider Engagement
Changing Myths into Truths: Dispelling Physician Misconceptions on Patient Experience
Published November 12, 2025
Patient experience work can be viewed by some physicians as outside their scope of practice and therefore the responsibility of non-medical providers. Assumptions may also be made by providers about what patient experience work is and is not. These myths can make it difficult to pursue meaningful patient experience related work that is in fact
Learn more -
Staff & Provider Engagement
When Grief Speaks: Peer-Led Care for Healthcare Workers
Published February 24, 2026
In healthcare, grief is not an exception – it is part of the work. Yet the emotional load often remains unspoken, shaping how caregivers show up for patients, families, and one another. This webinar explores peer grief support as a meaningful, practical way to strengthen well-being, connection, and compassionate care. Using the RIVER framework and
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Round & Coach: Engaging Clinicians & Patients to Improve Communication and Care
$49.00
ACCESS NOW