Penn Medicine Listening Lab: Listening as a Form of Care

Stephanie Kindt, Senior Consultant for the Patient Experience, Penn Medicine
Aaron Levy, Senior Lecturer in the Departments of English and the History of Art, University of Pennsylvania

Created by patients, caregivers, staff and providers, the Penn Medicine Listening Lab is a storytelling initiative that embraces the power of listening as a form of care. The project seeks to create a welcoming environment for listening and sharing, and aspires to help people become better listeners and enhance the well-being of our community. Hear how Stephanie Kindt, Esq. and Dr. Aaron Levy have contributed to the patient experience through a creative partnership between Penn Medicine and the University of Pennsylvania. The project began as an exhibition and over the course of the pandemic has transitioned to a fully virtual online experience with over 25K visitors. Watch this webinar for tactics to: Explore listening as a form of care, and fields such as narrative medicine and the medical humanities. Discover how to engage providers, staff, patients and family members in listening by creating a safe space to share. Hear the voices of story contributors describing the impact that telling their story has had on their lives.