PFAC Series – Webinar/Panel: Sustaining & Growing a PFAC
Published November 21, 2025
Explore approaches to keep your PFAC thriving over time, expand its influence, and ensure it remains a vital voice in shaping care experiences.
Whether you are launching your first PFAC, breathing new life into an existing one, or ensuring long-term success, these sessions will equip you with practical strategies, real-world examples, and expert insights. As an added benefit to our US members, helping you adhere to new CMS attestations in domain 5 regarding PFACs.
Each part of the series will feature a webinar/panel discussion with experienced leaders and advisors, followed by an engaging PX Chat for open conversation, peer sharing, and actionable takeaways. View the series.
Non-members can purchase webinars at a cost of $49 each. The event does not offer patient experience continuing education credit (PXE).
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