PFAC Restructure: Expanding Councils, Enhancing Quality, Securing Leader Buy-In
Published October 16, 2025
Join us for an in-depth session on innovative strategies for restructuring Patient and Family Advisory Councils (PFACs) to align with organizational goals and improve patient-centered care. Discover how to expand PFACs to better meet evolving needs, enhance the quality of patient engagement, and secure vital leadership support. Learn about the PFAC Lunch and Learn series, a unique initiative designed to educate and engage leaders, fostering collaboration and long-term commitment. Gain actionable insights and practical methods for promoting and sustaining PFAC growth within your organization.
Speakers from Tampa General Hospital
• Fred Freeman, Executive Chair, Patient and Family Advisory Council
• Sarah Jones-Chambers, Executive Co-Chair, Patient and Family Advisory Council
• Amber Washington, Patient Advisory Coordinator, Patient and Family Advisory Council
Learning Objectives
• Discover advanced strategies to expand advisory councils, align them with organizational needs, and assess their effectiveness.
• Gain techniques for obtaining leader buy-in, including developing and using tools like the PFAC Lunch and Learn series.
• Explore innovative practices and resources to enhance patient-centered care initiatives.
*This webinar is an encore presentation from ELEVATE PX 2025.
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Culture & Leadership | Infrastructure & Governance
Crafting a Patient Experience Program While Commissioning a Hospital
Published September 4, 2025

Complimentary – Whether you’re building from the ground up or refreshing your current approach, join this webinar for practical guidance for making patient experience an integral part of your organizational culture. Embedding patient experience into organizational strategy is essential for delivering meaningful, lasting impact, especially when commissioning a new hospital. In this webinar, you’ll hear
Learn more -
Patient Family & Community Engagement
Engaging Children and Youth in Healthcare: A Developmental Approach
Published September 30, 2025
Current efforts to engage children and youth in hospital care lack a formal framework and engagement programs often rely solely on caregivers and guardians as proxies, overlooking their direct input. This presentation emphasizes the importance of involving children and youth directly in healthcare decisions, advocating for their lived experiences alongside those of caregivers. Attendees will
Learn more -
Patient Family & Community Engagement
From Fear to Hope: How Communication Transformed Our Pregnancy Journey A Personal Narrative on the Critical Role of Healthcare Communication in Patient Experience
Published August 8, 2025
This article emphasises the transformative potential of compassionate healthcare communication, particularly in the context of pregnancy loss. This personal narrative illustrates how varying communication approaches can significantly alter patient experiences, transforming anxiety-laden medical encounters into empowering partnerships with healthcare providers. A ten-month journey through pregnancy after a devastating miscarriage revealed the profound impact of communication
Learn more