Patient Navigation: A Program to Enhance the Patient Experience and Impact the Bottom Line
![](https://theberylinstitute.org/wp-content/uploads/2013/09/Patient-Navigation-A-Program-to-Enhance-the-Patient-Experience.webp)
Carol Santalucia, Vice President, CHAMPS Patient Experience
This presentation will focus on the growing field of patient navigation and the critical impact on healthcare organizations. The impact to the patient experience will be explored, as well as a demonstration of the positive ROI. The presentation will also outline how navigation fulfills the new Commission on Cancer’s standards. The value of patient navigation to provider organizations, payer organizations and to the community will be demonstrated. By the end, the participants will understand the history of patient navigation, including its origin and components.
Related content
-
Infrastructure & Governance
Public satisfaction with COVID-19 vaccination program in Saudi Arabia
Learn more -
Infrastructure & Governance
I was fine with my body. I just didn’t like that it was mine.
What must it be like to be a young teen struggling with a sense of being in the wrong body?
Learn more -
Infrastructure & Governance | Staff & Provider Engagement
From the Primary Care Frontline: How to Establish a Practical Patient Experience Program
Hear how Tandigm Health in Philadelphia strategized, set-up, rolled out and managed a provider and patient experience program in its earliest phases – moving from awareness building to metrics/compensation and accountability.
Learn more