Patient Family & Community Engagement | Patient and Care Partners

Patient Stories are Data: Reframing How We Hear and Act on Patient Feedback

Tiffany Christensen, CPXP, Vice President, Experience Excellence, The Beryl Institute

In the 2018 and the 2021 Consumer Studies from The Beryl Institute, patients expressed that being listened to is the most important aspect of how they experienced healthcare. This webinar will share a variety of ways we “listen” to patients and care partners, such as with intentional storytelling, through “systemic listening” and during clinical encounters. While the PX Movement has pushed the needle significantly around the value of “patient voices,” patient stories are not being acted upon to bring about change and improvement. Join us to explore how to use what patients tell us as actionable and valuable feedback to shift culture and processes.

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