Phoneside Manners: Strategies for Effective Communication

As the first point of contact that a patient has with your office, what transpires after the phone’s first ring can set the tone for the entire patient experience and impact patient satisfaction. Phoneside manners occur before a patient even walks through your front doors and can determine the outcome, mindset, and overall satisfaction of a patient’s experience. Providing patients with an excellent experience starts the moment they dial your number. Join this webinar to hear how BJC HealthCare and the Veterans Health Administration ensure their teams are armed with strategies to prioritize exceptional phone etiquette.

Learning Objectives:
-Explain how phone etiquette aligns with an organization’s values and supports an excellent patient experience.
-Discover the phone etiquette strategies implemented by BJC HealthCare and the Veterans Health Administration to improve patient experience.

Speakers:
Emily Skowron, MBA, MSEd | Patient Experience Partner, BJC HealthCare
Christopher L Taylor | Customer Communication Specialist, Central Virginia VA Health Care System

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Non-members can purchase webinars at a cost of $49 each.