Patient Experience: Touching the Heart of Medicine
Kim Radel, MHA, Director, Care Copilot Institute, Allina Health
Kathy Krypel, LICSW, PMP, Senior Master Advisor, Aspen Advisors
True patient engagement involves so much more than technology and it starts with patient experience. It is the relationship between patient and all levels of care providers that profoundly influences a patient’s willingness to engage. As a patient, I have to feel that you care about me, you KNOW me, you are MY doctor, before I’m going to engage in your activities, incentives, or electronic portal. Non-medical factors are a large determinate of medical outcomes. In short, relationships affect healing. These relationships are a non-clinical piece to the healing puzzle. They are the heart of medicine. This session will discuss how patient experience and patient engagement is moving beyond technology and being honored and implemented at healthcare systems utilizing case studies from Allina Health, a not-for-profit healthcare system serving Minnesota and western Wisconsin, with 12 hospitals and more than 90 clinics.
Related content
-
Patient Family & Community EngagementThe Use of Patient Stories as a Knowledge Translation Strategy to Facilitate the Sustainability of Evidence-Based Interventions (EBIs) in Healthcare
Patient stories are real-life experiences told from a patient’s or their family’s perspective. In the past, patient stories have served many purposes in healthcare, such as spreading knowledge, educating providers, or conveying the patient experience. Patient stories are increasingly used as a knowledge translation (KT) strategy to improve the uptake of evidence-based interventions (EBIs) into
Learn more -
Patient Family & Community EngagementPatients’ Perceptions: A Group Differences Study Twelve Months Before and Twelve Months During a Worldwide Pandemic
The COVID-19 pandemic subjected healthcare systems’ to decreasing operational margins, enhanced regulatory scrutiny, and challenges related to patients’ expectations. Until now, there was a lack of empirical evidence studying patients’ perceptions prior to versus deep immersion into the pandemic. This quantitative non-experimental ex post facto causal-comparative study examined if and to what extent there were
Learn more -
Culture & Leadership | Patient Family & Community EngagementSurvivor Support Programs Strengthen Patient Experience
In this webinar, participants will gain in-depth knowledge of how providing survivor support programs can enhance the human experience of health care. Survivor support programs are the ideal mechanism to facilitate compassionate connected care between patients, families, and members of the care team. Learning Objectives – Recognize the role survivor support programs have on patient
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events