Patient Experience: Touching the Heart of Medicine
![](https://theberylinstitute.org/wp-content/uploads/2015/06/Patient-Experience-Touching-the-Heart-of-Medicine.webp)
Kim Radel, MHA, Director, Care Copilot Institute, Allina Health
Kathy Krypel, LICSW, PMP, Senior Master Advisor, Aspen Advisors
True patient engagement involves so much more than technology and it starts with patient experience. It is the relationship between patient and all levels of care providers that profoundly influences a patient’s willingness to engage. As a patient, I have to feel that you care about me, you KNOW me, you are MY doctor, before I’m going to engage in your activities, incentives, or electronic portal. Non-medical factors are a large determinate of medical outcomes. In short, relationships affect healing. These relationships are a non-clinical piece to the healing puzzle. They are the heart of medicine. This session will discuss how patient experience and patient engagement is moving beyond technology and being honored and implemented at healthcare systems utilizing case studies from Allina Health, a not-for-profit healthcare system serving Minnesota and western Wisconsin, with 12 hospitals and more than 90 clinics.
Related content
-
Patient Family & Community Engagement | Quality & Clinical Excellence
Kindness is Good Medicine: Research in Increasing Kind Behaviors in Healthcare
By Jeannette Maré Like many people who are drawn to human experience work in healthcare, I experienced a tragedy that changed everything about how I understand myself. Just before his third birthday, my son Ben died suddenly and unexpectedly of a croup virus. I am not being hyperbolic when I say that I didn’t think
Learn more -
Patient Family & Community Engagement
The journey from provider to patient: Lessons learned
The lens through which one experiences a health crisis is influenced by their personal beliefs and experiences as well as by their professional training and circumstances. Parotid (salivary) gland tumors are rare. Having more than one parotid tumor is rarer still. My experience as a clinician and researcher who was diagnosed with two parotid gland
Learn more -
Patient Family & Community Engagement | Staff & Provider Engagement
How Can I Help You? Hardwiring Clerks & Receptionists Communication
Communication. Collaboration. Customer Service. Sutter Health proudly shares how these focus areas helped their frontline staff rediscover the joy in healthcare through back-to-basics training in communication and service behaviors.
Learn more