PFAC Series – Webinar/Panel: Revitalizing & Rebuilding a PFAC
Published October 31, 2025
Discover strategies to re-engage members, refresh energy and focus, and rebuild PFACs so they can deliver greater value and impact for your organization and community.
Join us for a three-part interactive virtual series designed to help healthcare organizations start, strengthen, and sustain Patient and Family Advisory Councils (PFACs) that truly make an impact.
Whether you are launching your first PFAC, breathing new life into an existing one, or ensuring long-term success, these sessions will equip you with practical strategies, real-world examples, and expert insights. As an added benefit to our US members, helping you adhere to new CMS attestations in domain 5 regarding PFACs.
Each part of the series will feature a webinar/panel discussion with experienced leaders and advisors, followed by an engaging PX Chat for open conversation, peer sharing, and actionable takeaways. View the series.
Non-members can purchase webinars at a cost of $49 each. The event does not offer patient experience continuing education credit (PXE).
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