Webinar
Showing 321–336 of 510 results
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Innovation & TechnologyPersonalization: The Next Era of Patient Engagement
Explore the new era of patient engagement and how technology can help health organizations better communicate with their patients in a more custom-tailored way.
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Patient Family & Community EngagementPFCC: Beyond the Walls
PFCC is a journey and a practice that should span the lifetime. This webinar shares how minor practice adjustments can and do improve the patient/family experience as well as reduce medical related errors throughout the continuum of care.
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Culture & Leadership | Infrastructure & GovernancePhoneside Manners: Strategies for Effective Communication
As the first point of contact that a patient has with your office, what transpires after the phone’s first ring can set the tone for the entire patient experience and impact patient satisfaction. Phoneside manners occur before a patient even walks through your front doors and can determine the outcome, mindset, and overall satisfaction of
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Staff & Provider EngagementPhysician Engagement Strategies
Walk away with a new perspective and concrete examples of what patient experience professionals can immediately implement in order to better accomplish their organizational objectives.
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Staff & Provider EngagementPhysician Shadowing as an Effective Tool for Communication Skill Building and Culture Change
The Physician Shadow Process serves as a primer on communication best practices, which generates quick results and individualized suggestions that can immediately be incorporated.
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Culture & LeadershipPit Crew: How Communication Fuels the Ambulatory Surgery Center
Explore theories and stories that, working closely with “Champions” from across the organization, resulted in staff-inspired efforts to improve internal processes, communications and, by extension, a healthier work environment and patient experience.
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Culture & Leadership | Infrastructure & GovernancePitching Your Experience Strategy to the C-Suite
You may be new in your role as a Patient/Human Experience leader or you have worked hard to become in the field. Now, you want to share your insights and knowledge, starting with convincing the C-suite about the importance of Human Experience and how valuable an focus on experience would be in your organization. Maybe
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Policy & Measurement
Policy & Systemic Issues: Hardwire Human Partnership & Dismantle the Structures and Systems that Lead to Disparities
Explore two aims in the Policy & Systemic Issues segment of The New Existence: Hardwire Human Partnership in the Healthcare Ecosystem and Research, Measure and Dismantle the Structures and Systems that Lead to Disparities.
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Culture & LeadershipPraise, Coach, Discipline: Giving Feedback to Others
Explore the hows and whys of giving feedback.
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Patient Family & Community EngagementPreparing Members of a Patient and Family Advisory Council
This training is designed for those who have already built a solid structure for PFA engagement and now are ready to improve the qualities of partnership.
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Environment & HospitalityPresence: Compassionate Communication Through Everyday Mindfulness
Extensive personal experience, wisdom from the ancients, and evidence-based studies are interwoven and shared to reveal how hands on caregivers can honor the dignity and independence of each patient
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Culture & Leadership | Policy & Measurement | Staff & Provider EngagementPromoting Anti-Racism and Supporting Staff through Policy
Mount Sinai deepened its commitment to equity and began a journey towards anti-racism in 2020. As part of this effort a diverse group of colleagues responded to a call for action from the staff to create a policy that clearly defines how to manage patients acting in a racist/ discriminatory way while supporting staff as
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Culture & Leadership | Innovation & Technology | Staff & Provider EngagementPurposeful Leadership Rounding
In this webinar, nurse leaders Jane Pena and Eric Moore will share learnings and insights from their Purposeful Rounding Program, with a special emphasis on leadership rounding.
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Culture & Leadership
PUT ME IN, COACH: Coaching and Mentoring for Excellence
Learn why coaching and mentoring important to the success of their program, what the important keys for building mentoring and coaching skills are and how they can incorporate more coaching and mentoring into their relationships with employees and volunteers.
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Innovation & TechnologyPutting Time on Your Side in the Waiting Room
Hear how St. Jude Children’s Research Hospital decreased actual wait times and improved the perception of wait times.
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Culture & LeadershipPX Grand Rounds 2
Hear leadership, practicioner and patient perspectives.
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