Webinar
Showing 321–336 of 517 results
-
Staff & Provider EngagementPatient-Centered Caring: A Model to Improve the Patient and Family Experience
Discover three interrelated practice concepts: delivering customer service, understanding the illness experience, and providing trauma-informed care supported by Patient-Centered Caring competencies.
Learn more -
Patient Family & Community EngagementPatients as Partners: Integrating Patient Feedback in Improvement Initiatives
Hear real life examples from 15 years of history of gathering and acting upon feedback from patients and their families.
Learn more -
Infrastructure & GovernancePedal to the Metal: How to Improve Patient Experience in 60 Days
Learn how an 800+ bed academic health-system, reached the 90th percentile in patient satisfaction by deploying the 60 day rapid improvement initiative.
Learn more -
Patient Family & Community EngagementPeer Navigation in Transgender Care
Hear how Kaiser Permanente, in an effort to provide their transgender community expanded and holistic care, utilized a human centered CoDesign methodology to create a large scale, multi-region peer navigation program.
Learn more -
Innovation & TechnologyPenn Medicine Listening Lab: Listening as a Form of Care
Explore listening as a form of care, and fields such as narrative medicine and the medical humanities and discover how to engage providers, staff, patients and family members in listening by creating a safe space to share.
Learn more -
Innovation & Technology
Personalization: The Next Era of Patient Engagement
Explore the new era of patient engagement and how technology can help health organizations better communicate with their patients in a more custom-tailored way.
Learn more -
Patient Family & Community EngagementPFCC: Beyond the Walls
PFCC is a journey and a practice that should span the lifetime. This webinar shares how minor practice adjustments can and do improve the patient/family experience as well as reduce medical related errors throughout the continuum of care.
Learn more -
Culture & Leadership | Infrastructure & GovernancePhoneside Manners: Strategies for Effective Communication
As the first point of contact that a patient has with your office, what transpires after the phone’s first ring can set the tone for the entire patient experience and impact patient satisfaction. Phoneside manners occur before a patient even walks through your front doors and can determine the outcome, mindset, and overall satisfaction of
Learn more -
Staff & Provider EngagementPhysician Engagement Strategies
Walk away with a new perspective and concrete examples of what patient experience professionals can immediately implement in order to better accomplish their organizational objectives.
Learn more -
Staff & Provider EngagementPhysician Shadowing as an Effective Tool for Communication Skill Building and Culture Change
The Physician Shadow Process serves as a primer on communication best practices, which generates quick results and individualized suggestions that can immediately be incorporated.
Learn more -
Culture & LeadershipPit Crew: How Communication Fuels the Ambulatory Surgery Center
Explore theories and stories that, working closely with “Champions” from across the organization, resulted in staff-inspired efforts to improve internal processes, communications and, by extension, a healthier work environment and patient experience.
Learn more -
Culture & Leadership | Infrastructure & GovernancePitching Your Experience Strategy to the C-Suite
You may be new in your role as a Patient/Human Experience leader or you have worked hard to become in the field. Now, you want to share your insights and knowledge, starting with convincing the C-suite about the importance of Human Experience and how valuable an focus on experience would be in your organization. Maybe
Learn more -
Policy & Measurement
Policy & Systemic Issues: Hardwire Human Partnership & Dismantle the Structures and Systems that Lead to Disparities
Explore two aims in the Policy & Systemic Issues segment of The New Existence: Hardwire Human Partnership in the Healthcare Ecosystem and Research, Measure and Dismantle the Structures and Systems that Lead to Disparities.
Learn more -
Culture & LeadershipPraise, Coach, Discipline: Giving Feedback to Others
Explore the hows and whys of giving feedback.
Learn more -
Patient Family & Community EngagementPreparing Members of a Patient and Family Advisory Council
This training is designed for those who have already built a solid structure for PFA engagement and now are ready to improve the qualities of partnership.
Learn more -
Environment & HospitalityPresence: Compassionate Communication Through Everyday Mindfulness
Extensive personal experience, wisdom from the ancients, and evidence-based studies are interwoven and shared to reveal how hands on caregivers can honor the dignity and independence of each patient
Learn more
