Webinar
Showing 289–304 of 572 results
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Culture & Leadership
Language Access and Patient-Centered Care
Published June 6, 2017
Explore ways to reduce misunderstandings that stem from linguistic, cultural and systemic difference and dissimilar expectations between patients and their providers.
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Staff & Provider Engagement
Leader Coaching: The Link to Consistent Patient Experiences
Published December 8, 2015
Learn the infrastructure of a leader coaching model that focuses on continual accountability to sustain employee engagement and results in consistent exceptional experiences for the patients.
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Culture & Leadership | Infrastructure & Governance | Quality & Clinical Excellence | Staff & Provider Engagement
Leader Rounding: A Proactive Approach to Improve Experience
Published October 10, 2023
The goal of leader rounding with patients is to understand their health care experience from their perspective by having personal conversations with them. Rounding with patients is an intentional and systematic process where leaders regularly check in with patients to build relationships, decrease anxiety, increase trust, verify consistency of care, and gain real time feedback.
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Culture & Leadership
Leading a Five Star Team
Published July 23, 2015
What are the proven techniques and processes used by highly effective leaders worldwide?
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Culture & Leadership | Staff & Provider Engagement
Leading Healthcare & PX Teams with Clarity, Confidence and Courage
Published March 12, 2024
Complimentary – A healthy, empowering, and inclusive work culture inspires trust and engagement, making it easier to recruit and retain top talent. Yet, it’s harder than ever in this constantly changing world of burnout and overwhelm. In this webinar, healthcare leaders will learn to maximize human potential with a focus on well-being, leveraging the Culture
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Culture & Leadership
Leading the Way by Communicating for Accountability and a Culture of Safety
Published May 6, 2014
Leading the way by communicating for accountability in a culture of safety is designed for those looking to strengthen their skills in communicating for accountability.
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Infrastructure & Governance
Leaning in to Our Patient Experience Journey
Published April 14, 2015
Learn how STEGH has applied Lean to the development of its Patient Experience Strategy, Patient Experience Council, and recruitment of Patient Advisors.
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Patient Family & Community Engagement
Learning from Children, Young People and Families in England: Improving Experiences of Care Together with National Survey Data
Published February 26, 2016
Consider the impact of hearing directly from children and young people about what matters to them in healthcare and what this means for local and national improvement programs.
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Patient Family & Community Engagement
Learning from Patient Narratives
Published May 3, 2016
Explore emerging methods of analyzing patient narratives to understand the root causes of good and bad ratings in order to act swiftly on what their patients tell them.
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Environment & Hospitality | Patient Family & Community Engagement | Quality & Clinical Excellence
Lessons from Interpreters: Improving Health Equity and Inclusion for all Patients
Published December 8, 2022
Interpreters are one of the few individuals who experience all facets of the health care system. In this webinar, participants will learn how interpreters’ suggested improvements for Limited English Proficient (LEP) and deaf patients were implemented for all patients which resulted in the break-down of barriers to care and reduced discrimination, benefitting all facets of
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Policy & Measurement | Staff & Provider Engagement
Leveraging Metrics to Demonstrate Volunteer Impact
Published July 10, 2025
Metrics are essential for volunteer leaders to demonstrate program value, though selecting and using the right data can be challenging. This session will equip leaders with the knowledge to collect and use metrics that showcase the impact of volunteer programs. Attendees will learn why metrics matter, what data to track, collection methods (from low-tech to
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Patient Family & Community Engagement
Leveraging Shared-Decision Making to Manage Population Health
Published December 3, 2015
Take an in-depth look at Shared-Decision Making and learn why it is key to managing population health, improving patient outcomes, increasing patient engagement, and reducing healthcare costs.
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Environment & Hospitality
LGBT Cultural Competence in Healthcare
Published February 26, 2019
This webinar describes LGBT terminology, explains the unique healthcare needs of this community and gives you concrete ways to improve your health center’s LGBT cultural competency.
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Staff & Provider Engagement
Light on/ Light off Improving Response of Hospital Staff
Published January 27, 2015
Can reducing the dependence on technology for responding to patient call lights improve the overall patient experience; enhance team work; help staff “connect with purpose”; save time and money through gained efficiencies and reduce alarm fatigue?
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Patient Family & Community Engagement | Quality & Clinical Excellence
Lonely No More: Bedside Visit Programs
Published May 11, 2023
Being in a hospital can be frightening, painful, and oftentimes overwhelming for patients. But those without family members or friends to visit them may face the extra burden of loneliness. Loneliness has consequences that may be detrimental to a patient’s emotional, physical, and spiritual well-being which can negatively impact recovery time. Join this webinar to
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Environment & Hospitality | Patient Family & Community Engagement
Making Meaningful Change-How One Brazilian Organization Transformed Experience for a Specific Patient Population
Published November 9, 2021
Autism spectrum disorder (ASD) involves challenges in social interaction, speech and nonverbal communication, and restricted/repetitive behaviors. Join this webinar to hear about Grupo Fleury’s project aimed to improve the experience of patients with ASD. With engagement of a staff member whose child is diagnosed with ASD, together with nurses and physicians, Grupo Fleury trained their
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