Webinar
Showing 17–32 of 517 results
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Culture & Leadership | Patient Family & Community EngagementAdapting Rounding Programs Over Time: How Leading Organizations Evolve to Excel
One commonality among organizations excelling at rounding is their proactive approach towards the process. They avoid letting it become stagnant and, instead, show genuine commitment to utilizing rounding to improve outcomes. These organizations understand the importance of evolution and adaptation, continually shaping their rounding practices over time to curate processes that work best for their
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Innovation & Technology | Patient Family & Community EngagementAdapting Volunteer Services to Rapidly Changing Needs during COVID-19
The Volunteer Services Department of Yale New Haven Hospital found an innovative way to keep their patients feeling connected and relaxed when visitation was suspended.
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Innovation & TechnologyAddressing the Failure Points in Care Coordination: Ways to Redefine Patient Engagement For Today’s Consumer
Via interoperability, data sharing, and envisioning/embracing the “healthcare mosaic,” a coordinated experience delivering better outcomes and experience for all stakeholders is within our grasps.
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Patient Family & Community EngagementAdvanced Approaches to Patient and Family Council Advisor Engagement: Partnering with Healthcare Providers
Hear an overview of PFA engagement strategies employed by top PFE-performing organizations across the country.
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Patient Family & Community EngagementAdvancing Patient and Family Engagement: The Role of the Volunteer
Explore the evidence for advancing patient and family engagement, identify strategies used by leading organizations to engage patients and families as quality and safety partners and determine specific opportunities for volunteers to be partners.
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Patient Family & Community EngagementAdvancing PFCC through Executive and Advisor Leadership
This presentation uses the IHI Framework for Leadership for Improvement to describe leadership actions and skills that advance patient-family centered care practices across a variety of settings.
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Culture & Leadership
Advancing Your Patient Experience Strategy by Strengthening Accountability
Explore the leader’s key roles in accountability and shares concrete tools you can use to move your employees to a higher level with clarity, courage, and conviction.
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After Medical Errors Disclosure Transparency & Collaboration Can Meet Needs
Explore the financial benefits of a communication and resolution program, case studies to illustrate the “non-measurable,” but equally important impacts of apology and transparency on patients, families and care providers.
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Culture & Leadership | Staff & Provider EngagementAligning Volunteer Programs with the Changing Landscape of Healthcare
Volunteerism in healthcare is an ever-changing landscape that requires assessment and realignment to ensure programs and needs within the health system remain relevant. In this session, participants will learn how to proactively participate in health system goals, the process for assessing and tracking their program efficacy, and how to align volunteer impact directly to the
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Culture & LeadershipAll Aboard the Failboat: How Embracing Failure Creates Leadership
Learn how to embrace occasional failures as a way to improve leadership and program effectiveness.
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Patient Family & Community Engagement | Quality & Clinical ExcellenceAmplifying the Voices of Those with Lived Experience: The Key to Transforming Healthcare
Across the world, we are seeing changes and transformation in our health care systems. How do we endeavor to understand the value of the voices of people with lived experience (PWLE) in this transformation? How can we best engage them from boardroom to bedside as part of a system-wide and embedded process? How can amplifying
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Culture & Leadership
An Excellent Experience – Delivering on the Promise
Leave this session with tried and tested service improvement tactics, such as an overview of the development and delivery of an on-boarding program for all employees and a 90-day service academy.
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Quality & Clinical Excellence | Staff & Provider EngagementAn Upstream Solution to Advance Physician Engagement
Dive into the design principles for establishing the Center for Physician Leadership, curriculum priorities, coaching to advance skills and evaluation outcomes.
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Culture & Leadership | Patient Family & Community EngagementAntiracism Skills to Elevate the Human Experience in Healthcare
Jaime Harry, MSW, LCSW | Licensed Clinical Social Worker and Wellness Program Liaison, University of Texas Southwestern Medical Center Laura A. Kirk, MSPAS, PA-C, CPXP, DFAAPA | Assistant Director of Advanced Practice Providers, Ambulatory Services Office of Advanced Practice Providers, University of Texas Southwestern Medical Center This interactive webinar will provide an opportunity for participant
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Anxiety Reduction: The Key to Breakthroughs in the Patient and Family Experience
This webinar identifies and illustrates powerful, concrete tools for using anxiety reduction as a driver of improvement in the patient experience.
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Culture & Leadership | Patient Family & Community EngagementApplying Equity, Diversity, and Inclusion in Co-design with Patient Experience Partners
Watch this webinar to learn about the Patient Experience Partner (PXP) Program at North York General Hospital (NYGH), a 480-acute care bed community academic hospital in Toronto, Ontario, Canada. The presenters will provide an overview of a specialized volunteer program for the purpose of informing hospital service design through the patient and caregiver lens. PXPs
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