Addressing the Failure Points in Care Coordination: Ways to Redefine Patient Engagement For Today’s Consumer
Published March 23, 2021
Dave Bennett, Chief Executive Officer, pCare Carina Edwards, CEO, Quil
Of the 25% of healthcare costs associated with wasteful spending, upwards of $78 billion annually are attributed to a failure of care coordination. In most cases, all of these dollars are also associated with incidents of a bad experience encountered by patients, by provides and in many cases all stakeholders including caregivers and payers. From incidents of inconvenience to sentinel events, through the intelligent use of technology across the continuum, providers are well-positioned like never before to address the spectrum of issue that result from a lack of care coordination. One size does not fit all. But via interoperability, data sharing, and envisioning/embracing the “healthcare mosaic,” a coordinated experience delivering better outcomes and experience for all stakeholders is within our grasps. Watch this webinar for tactics to: Identify key failure points in care coordination. Outline how to build a holistic solution that responds to today’s consumer demands. Summarize the benefits of the platform approach that meets people where they are.
Related content
-
Culture & Leadership | Infrastructure & Governance | Innovation & Technology
ED Processes & Improvements: Implementation Best Practices & Outcomes
Published December 12, 2024

In this webinar, an Associate Chief Experience Officer, a Program Director, an Analyst, and a consultant will present what they did to improve patient experience outcomes across seven hospitals’ emergency departments which resulted in improved HCAHPS scores in all seven hospitals. The strategic, systemwide process improvements are based on analyses provided through Epic tools and
Learn more -
Innovation & Technology
Curiosity & Connection: A Generational Approach to Patient Care
Published October 16, 2024

In this PX Marketplace Webinar, Jennifer Baron, CXO of NRC Health, joins us to explore how generational differences are influencing the current state of healthcare. From varying attitudes and beliefs to shifts in patient behaviors, Baron provides a deep dive into the challenges and opportunities these changes present for healthcare organizations. Read the associated paper
Learn more -
Innovation & Technology
Role of Patient-Reported Measures (PRMs) in Addressing Ethical Challenges During Telemedicine Consultation: A Narrative Review
Published August 8, 2025
Introduction: Telemedicine has revolutionized medical care delivery by emphasizing on Patient-Centred Care (PCC). Patient Reported Measures (PRMs) can assist in providing PCC since it assesses the treatment outcomes and patient experience. However, using PRMs is not just limited to gauging clinical efficiency; it can also play a role in addressing the ethical challenges in telemedicine. Yet
Learn more