An Excellent Experience – Delivering on the Promise
Published October 25, 2011
Richard Corder, Assistant Vice President, CRICO Strategies
This session describes the strategies and tactics that an academic medical center is using to focus on improving the patient experience. Leave this session with tried and tested service improvement tactics, such as an overview of the development and delivery of an on-boarding program for all employees and a 90-day service academy. Learn how these programs can change culture and increase internal networking and physician collaboration.
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ONE Sutter Experience of Care, a 3-Step Communication Standard
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Sutter Health’s vision for Destination 2030 includes the ONE Sutter Experience of Care, a communication standard with three simple steps: Warm Welcome, Narration of Care/Service, and Fond Farewell. This approach ensures every person feels seen, heard, and connected throughout their care journey. Speakers • Carole Adell, MHROD | Director, Experience of Care, Sutter Health •
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Ask questions, share insights and connect with other experience leaders.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events