Adapting Rounding Programs Over Time: How Leading Organizations Evolve to Excel
One commonality among organizations excelling at rounding is their proactive approach towards the process. They avoid letting it become stagnant and, instead, show genuine commitment to utilizing rounding to improve outcomes. These organizations understand the importance of evolution and adaptation, continually shaping their rounding practices over time to curate processes that work best for their specific needs, driving continuous improvement.
In this webinar, we will delve into the journey of implementing and maintaining rounding programs in various organizations. Through these insights, we will learn how these organizations have evolved and adapted their processes over time to foster positive outcomes. This webinar will feature OSF Healthcare and University of Florida Shands Hospital.
Katie Haifley, CPXP, Co-Founder COO/CMO | Nobl
Ashley Harrold, MHA, Patient Experience Director, UF Health Shands
Sarah DeMott, Patient Experience Manager, UF Health Shands
Elizabeth Reynolds, MHA, Patient Experience Specialist, UF Health Shands
Jared Entwistle, MBA, Manager, Patient Experience, OSF HealthCare
*PX Marketplace webinars are complimentary. Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a wait-list. The webinar replay will be provided to all registrants.
If this is a PX Marketplace or sponsored webinar, your registration will opt you in to receive a one-time email follow-up from the sponsoring organization.
Brought to you by
Culture & Leadership
We’re All Human Beings, So Everything Is Human Experience: A Conversation with Nicole Cable, CXO CareMax
From retail and hospitality to healthcare, Nicole Cable shares her professional journey that ignited a passion for the human experience. Listen as she details how a poor personal experience as a patient initially left her “wanting to stay as far away from healthcare as possible,” but eventually became the driving factor behind a career focusedLearn more
Patient Family & Community Engagement | Staff & Provider Engagement
How Can I Help You? Hardwiring Clerks & Receptionists Communication
Communication. Collaboration. Customer Service. Sutter Health proudly shares how these focus areas helped their frontline staff rediscover the joy in healthcare through back-to-basics training in communication and service behaviors.Learn more
Patient Family & Community Engagement
Aligning the Work of Patient Relations: The Value of an Operating Manual
In this case study from Yale New Haven Hospital System, learn how the creation of an Operating Manual for all Patient Relations Departments across their health system aids in setting expectations for staff in quality, safety and experience. Initial outcomes from the new manual include higher compliance rates in case documentation and greater clarity aroundLearn more