Advanced Approaches to Patient and Family Council Advisor Engagement: Partnering with Healthcare Providers
Published October 4, 2016
Allison Chrestensen, Project Coordinator at Duke University Health System
Tiffany Christensen, Performance Improvement Specialist, NC Quality Center
Tanya Lord PhD, MPH, Director of Patient and Family Engagement, Foundation for Healthy Communities
In this webinar, Tiffany Christensen leads a conversation about engaging your patient and family advisors (PFAs) in quality improvement efforts beyond the Patient and Family Advisory Council (PFAC) table. Based on knowledge and skills gained through their involvement with the PFAC, your PFAs have the ability to contribute to your organization’s patient experience efforts though targeted programs such as peer rounding, quality observers and real-time flow mapping. This webinar will provide participants with an overview of PFA engagement strategies employed by top PFE-performing organizations across the country.
Related content
-
Patient Family & Community Engagement
Partnering for Safety: Engaging Patients and Families in Safety Practices
Published April 23, 2026
2pm ET / 1pm CT / 12pm MT / 11am PT – This session takes a deeper dive into how organizations can actively engage patients, families, and care partners in patient safety efforts. Participants will explore approaches for incorporating patient and caregiver input into safety reporting, safety signals, and improvement initiatives, including patient-reported safety events,
Learn more -
Patient Family & Community Engagement
“All Together”: A Case Study Demystifying Patient and Public Involvement (PPI) in Brief Psychological Interventions within a Community Mental Health Service for Adults in the UK
Published August 8, 2025
The importance and value of involving patients and the public in the decision-making processes within services designed to support them, and research projects aimed at understanding and improving those services, have long been established. This is often referred to as Patient and Public Involvement (PPI). However, establishing good quality involvement work in practical terms is
Learn more -
Innovation & Technology | Patient Family & Community Engagement
Transforming Patient Care: Expanding Equitable Language Access with AI Across Every Touchpoint
Published January 15, 2026
Complimentary – Clear communication is essential for equitable care, but for the approximately 25 million Americans with limited English proficiency (LEP), language remains a major barrier to safety and quality in healthcare. Though hospitals have improved clinical translation, most language access programs stop at the exam room door. Non-clinical staff—including reception and food services—often lack the
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Advanced Approaches to Patient and Family Council Advisor Engagement: Partnering with Healthcare Providers
$49.00
ACCESS NOW