Adapting Volunteer Services to Rapidly Changing Needs during COVID-19
Published March 8, 2022
Fernanda Clariana, MA | Volunteer Services Coordinator, Yale New Haven Hospital
The Volunteer Services Department of Yale New Haven Hospital found an innovative way to keep their patients feeling connected and relaxed when visitation was suspended. Using their hospital’s television system, their bedside music visitation program transitioned to a virtual platform, bringing patients a variety of relaxation resources including guided relaxation programming narrated by volunteers, therapy dog videos and Get Well cards from the community. Join this webinar to hear more about Yale New Haven Hospital’s Volunteer Services Department’s innovative approach to connecting with patients.
Related content
-
Patient Family & Community Engagement
From Waiting to Welcoming: How Children’s of Alabama Elevated Pediatric ED Experience
Published March 1, 2026

Children’s of Alabama elevated its pediatric emergency department experience by using real-time feedback, activating surge capacity sooner, and creating sensory-friendly spaces to better support patients and families. These targeted efforts reduced Left Without Being Seen rates by more than half and led to top national performance among peer pediatric emergency departments.
Learn more -
Infrastructure & Governance | Patient Family & Community Engagement | Policy & Measurement
Hard-Wiring Engagement: Embedding Patient and Family Voice through Policy
Published July 28, 2026
11:00 AM PT / 2:00 PM ET / 7:00 PM London – This session brings the webinar series together by focusing on how organizations can hard-wire patient, family, and care partner engagement through organizational policy. Participants will explore policy levers, language, and governance strategies that support long-term sustainment of Domain #5 elements and ensure engagement
Learn more -
Patient Family & Community Engagement
Co-Designing a Patient-Facing Version of a Mental Healthcare Pathway for People Receiving Dialysis
Published November 12, 2025
A Community Advisory Committee comprised of nine members with lived experience of kidney failure, identified the need for a patient-facing version of a mental healthcare pathway for people receiving dialysis in Alberta, Canada. Recognizing that healthcare tools to support person-centred care practices should be available in lay language, our team (comprised of Community Advisors and
Learn more