Webinar
Showing 161–176 of 510 results
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Staff & Provider EngagementExpressions of Gratitude
Evidence and practices will be shared acknowledging the organizational and individual outcomes associated with combining the power of gratitude with patient, family, and peer feedback.
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Culture & Leadership | Patient Family & Community Engagement | Quality & Clinical ExcellenceFalling on Deaf Ears: Special Considerations for Deaf Patients in Healthcare
Often clinicians view Deaf patients as the same as other Limited English Proficiency (LEP) patients. Not knowing that the Deaf community has its own culture and linguistic needs often leads to poorer health outcomes and compliance for the Deaf community. It also leads to lack of equity and access in their own healthcare or worse,
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Patient Family & Community EngagementFamilies in the ICU Oh My!
The session chronicles Memorial Health University Medical Center’s journey to implement family presence and the patient and family model of care delivery in a closed ICU setting.
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Culture & LeadershipFamily and Patient Centeredness Remix: Addressing the Cultural and Linguistic Gap in Small Bites
Explore the main ingredients of an effectual hospital-based Language Access Program.
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Staff & Provider EngagementFinding Stability & Connection in the Midst of COVID 19 Anxiety
Explore three contemplative approaches to cultivating wellbeing during a time of crisis: mindfulness, mindful self-compassion and medical humanities.
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Environment & HospitalityFirst Impressions: “We See Least the Things We See Most”
Hear how one organization invited staff to send in photos of taped-up signs, furniture wear and tear, and other unsightly areas, to promote engagement and to make quick improvements across the system.
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Patient Family & Community EngagementFraming the Field of Patient Experience
Learn about the critical elements framing patient experience as a field and answer the call to action, identifying what we can do as individuals, organizations and as a healthcare system overall, to refocus the heart of healthcare.
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Framing the Patient Experience as a Clinical Initiative
Elks Rehab Hospital chose to frame their patient experience efforts as a clinical initiative focused on promoting healing.
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Culture & Leadership | Patient Family & Community Engagement | Staff & Provider EngagementFrictionless Care: Create Future-proof Initiatives
Learn practical approaches of how to integrate patient and care team improvement efforts in your daily routine, comparing and contrasting approaches across a variety of settings.
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Culture & Leadership | Staff & Provider EngagementFrom Good to Great: Our Journey to Four-Star Patient Experience
Watch this webinar to discover a hospital’s journey towards achieving a 4-star rating in their patient experience program. Specifically, the case study revolves around the success story of WVU Medicine, which implemented a new patient experience program and was able to improve its satisfaction ratings within two years. The presentation will highlight the importance of
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Infrastructure & Governance | Staff & Provider EngagementFrom the Primary Care Frontline: How to Establish a Practical Patient Experience Program
Hear how Tandigm Health in Philadelphia strategized, set-up, rolled out and managed a provider and patient experience program in its earliest phases – moving from awareness building to metrics/compensation and accountability.
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Culture & Leadership | Innovation & Technology | Patient Family & Community Engagement | Quality & Clinical ExcellenceFrom Words to Wellness: Promoting Health Equity through Translation
This webinar will explore the critical intersection of language access and health equity. This engaging event will cover a range of topics, including: Language Barriers: Address the challenges posed by language barriers and their impact on healthcare access and outcomes. Translation Technology: Discover advancements in translation technology and how they are revolutionizing communication in healthcare.
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Patient Family & Community EngagementFundamentals of Planning and Launching a Patient and Family Advisory Council
Learn the concrete strategies to design, implement and sustain an effective Patient/Family Advisory Council (PFAC) Program.
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Culture & LeadershipFuture of Human Experience 2030: A Dynamic Framework for Healthcare
Explore the implications for action (or inaction) it reveals and identify the opportunities for impact we can all make as we look at the next decade of human experience in healthcare.
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Staff & Provider EngagementG.R.E.A.T. Provider Coaching for Patient Experience Excellence
Explore each facet of G.R.E.A.T. “Greet, Relate, Explain, Ask and Thanks” a patient-centered communication tool that can be used as a framework for a provider coaching program.
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Patient Family & Community EngagementGetting CLUED IN to the Patient Experience
Organizations use customer insight to change how they think about the customer experience and build the experience accordingly. Explore how this insight is changing the way patient experience is designed, delivered and managed.
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