Webinar
Showing 161–176 of 558 results
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Staff & Provider EngagementEngaging Physicians in a Communication Skills Training Program
Hear about techniques used to engage physicians in practicing new communication skills as well as the link between the relationship-centered communication program to physician empathy and burnout.
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Staff & Provider EngagementEngaging Physicians in CAHPS Improvement
Learn how to engage clinicians and other members of the care team and how to use data (including H and CG-CAHPS) as a catalyst for systematic culture change.
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Staff & Provider EngagementEngaging Physicians in the Patient/Provider Experience
Improving the provider experience led to enlightened attitudes, intrinsic behavior changes, and realizations that the providers could positively influence an encounter with the patient and the staff and improve patient experience scores.
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Staff & Provider Engagement
Engaging Practitioners in Addressing Overuse of Services
Explore an approach to engaging physicians in the process of identifying and reducing overuse of services.
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Culture & LeadershipEnhancing Communication Skills: A Catalyst for Org Cultural Transformation
Communication in Healthcare is a learner-centered curriculum providing skills to caregivers to navigate the journey from a provider-centered to a patient-centered and team-based culture, embracing a culture of trust, safety, and compassion.
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Innovation & TechnologyEnhancing Patient and Physician Exam Room Interactions with the Electronic Health Record
Explore communication challenges with the EHR and best practices physicians can implement to maintain rapport between the physician and the patient.
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Culture & Leadership | Staff & Provider EngagementEnhancing Provider Communication with the CURO Conversations Model
2pm ET / 1pm CT / 12pm MT / 11am PT – Effective communication is vital for exceptional patient care, relying on providers’ integration of communication models into their daily practice. At Cone Health, we’ve embedded the CURO Conversations Model—Connect, Understand, Reveal/Relate, and Outcomes—into our culture since 2017, championed by Dr. Donald Wickline and the
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Innovation & TechnologyEnhancing PX and Engagement Through Technological Innovation
Implementation of enhanced leader rounding, interactive patient care via technology including education and a patient experience real time portal and discharge calls can build a commitment to teamwork while improving the patient experience.
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Staff & Provider EngagementEnhancing Staff Engagement and Resiliency by Building a Culture of Respect
Employee experience – particularly addressing the challenges and barriers staff face on a daily basis – is critical for any long term success.
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Staff & Provider Engagement
Enhancing the Patient Experience through Shadow Coaching
Dean Clinic developed a shadow coaching program built on best practices to enhance the patient experience and improve patient satisfaction scores.
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Infrastructure & Governance
Enhancing the Patient Experience through Spotlighting
Spotlighting gives caregivers new tools to show their compassion, honor patient dignity and foster an environment in which patients feel safe and nurtured.
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Innovation & Technology
Enhancing the Patient Experience through the Use of Interactive Technology
Examine how interactive technology is used to improve HCAHPS scores, patient satisfaction, and clinical outcomes, while providing hospitals with real cost savings and revenue opportunities.
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Patient Family & Community EngagementEnhancing the Patient Experience with Volunteers
Examine volunteer programs that have improved bottom-line outcomes such as patient satisfaction, safety and quality and introduce a simple assessment process for determining a volunteer program’s patient- and family-centeredness.
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Staff & Provider EngagementEnsuring Volunteer Programs Support Patient Experience Initiatives
Volunteers do a lot to improve services for patients but in the past patient experience and volunteer teams have worked independently. This webinar will discuss the importance of building stronger relationships between patient experience and volunteer programs. The presenters will share an example of how one organization’s patient experience and volunteer teams work together and
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Culture & Leadership | Staff & Provider EngagementEnterprise Volunteer Management: From Silo to Systemness
The ever-changing healthcare environment has required hospitals across the country to rethink how they deliver care and support services. Inova Health System in Northern Virginia has been on a transformational journey to embed a culture of collaboration across the organization. Volunteer Services is one of the areas that has shifted from a silo-based to an
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Policy & Measurement | Quality & Clinical ExcellenceErrors of Omission: The Impact of What is NOT Done on Patient Experience
Systems for information gathering are designed to capture the impact of our actions and interactions with patients but not the impact of our inaction – the steps not taken – which can significantly affect the quality of care and patient experience.
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