Ensuring Volunteer Programs Support Patient Experience Initiatives

Melissa Bergin, MLS, M.Ed | Vice President of Training & Implementation, Bespoke Software/VSys One
Rachel Carry, Patient Experience Navigator, Sharp Grossmont Hospital
Linda Van Fulpen, CAVS | Manager of Volunteer Services, Sharp Grossmont Hospital
Karina Vargas, CAVS | Solutions Architect, Bespoke Software/VSys One

Volunteers do a lot to improve services for patients but in the past patient experience and volunteer teams have worked independently. This webinar will discuss the importance of building stronger relationships between patient experience and volunteer programs. The presenters will share an example of how one organization’s patient experience and volunteer teams work together and showcase how they document volunteer activities in their organization. Join this interactive discussion to learn strategies for ensuring volunteer efforts support patient experience initiatives, and how you can use metrics to support patient experience initiatives.