Engaging Practitioners in Addressing Overuse of Services
Published February 4, 2013
Howard Beckman, MD, FACP, FAACH, American Academy on Communication in Healthcare
As the nation struggles with health care affordability, there is evidence that up to 30% of the care delivered is not necessary. In response, one definition that the Institute of Medicine uses to define quality of care is reducing overuse, underuse and misuse. This session will share an approach to engaging physicians in the process of identifying and reducing overuse of services.
Related content
-
Patient Family & Community Engagement | Quality & Clinical Excellence | Staff & Provider Engagement
Collaborative Solutions for Managing Challenging Family Interactions
Published January 27, 2026
Discover a human-centered, multidisciplinary approach to navigating difficult family interactions in healthcare. This webinar shares how teams across all levels – clinicians, leaders, and families – developed tools, algorithms, and training processes to ensure safety, teamwork, and emotional support. Attend this webinar to learn practical strategies for creating healing environments and fostering collaboration to address
Learn more -
Infrastructure & Governance | Staff & Provider Engagement
At the Ready! An Innovative Volunteer Float Pool and Its Positive Ripple Effects
Published November 20, 2025
Have you ever faced an urgent request from a colleague, knowing the perfect volunteer to fill their request but unsure if they are onboarded, trained, and available? This session will explore the creation and implementation of the “At the Ready!” volunteer float pool at Mount Sinai Hospital, highlighting its transformative impact on our response to
Learn more -
Infrastructure & Governance | Staff & Provider Engagement
Reducing LWBS Through Operational Excellence in the ED
Published June 16, 2026
Explore how a multidisciplinary team improved Emergency Department flow, communication, and patient experience. By addressing inefficiencies through collaborative redesign, the initiative achieved a sustained drop in “left without being seen” (LWBS) and better patient feedback. This webinar offers data-driven, replicable methods to optimize operations and enhance the ED experience for both staff and patients. Speakers:
Learn more