Enhancing the Patient Experience with Volunteers

Doug Della Pietra, M.Div., Director, Customer Services & Volunteers, Rochester Regional Health System

Running out of strategies for improving the patient experience? What about leveraging one of the largest departments of people resources in your organization and create an intentionally-designed patient- and family-centered volunteer program? This webinar will highlight best practice examples of volunteer programs that have improved bottom-line outcomes such as patient satisfaction, safety and quality and introduce a simple assessment process for determining a volunteer program’s patient- and family-centeredness.