Engaging Physicians in a Communication Skills Training Program

Katie Neuendorf, MD Palliative Medicine Physician and Director of the Center for Excellence in Healthcare Communication
In 2011, Cleveland Clinic leadership recognized that its physicians would soon be held accountable for their communication with patients. Leadership also recognized that many practicing physicians had never been taught evidenced based, effective communication techniques. Therefore, physicians were given the tools they needed to succeed in communication through the creation of a relationship-centered communication skills training program. Physicians were highly satisfied with the program, stating that it was a valuable use of their time, relevant to their practice, feasible to implement and that it changed their attitude towards communication skills. In this webinar, you will hear about the strategic messaging used in this program, techniques that were used to engage physicians in practicing new communication skills, what sustainment efforts are currently taking place as well as the link between the relationship-centered communication program to physician empathy and burnout. In addition, you will hear about pitfalls encountered along the way.
Learning Objectives:
- Discuss strategies used by one large, academic institution to engage physicians in a relationship-centered communication skills training program
- Recognize potential pitfalls when introducing communication skills training to physicians
- Examine data that links relationship-centered communication to physician levels of empathy and burnout
Related content
-
Staff & Provider Engagement
Growing Compassion In All Corners of Your Life
Mary Freer, BSW (Hons) | Director, Compassion Revolution If you’re wondering how to sustain your joy and purpose in a world that is experiencing so much turmoil, this webinar is designed for you! This webinar will be grounded in evidence-based understandings of how we can deliver our best in environments that are characterized by high
Learn more -
Patient Family & Community Engagement | Staff & Provider Engagement
Engaging Community and Volunteer Partnerships for Health Equity and Experience
Marisha DiCarlo, PhD, MPH | Vice President, Community Engagement, Advocacy and Health, Arkansas Children’s Erica Phillips, MA, CFRE, CAVS | Executive Director, Volunteer Engagement, Arkansas Children’s Through Arkansas Children’s Hospital’s (ACH) 2022 Community Health Needs Assessment (CHNA), implementation strategies were identified to prioritize and plan for evidence-based solutions to address top health needs for children
Learn more -
Staff & Provider Engagement
Effect of wearing masks in the hospital on patient-provider interaction: “They (providers) need to stay safe for their family and keep us safe.”
Since March 2020 when the Severe Acute Respiratory Syndrome Coronavirus 2 (SARS-CoV-2) pandemic was widespread in the U.S., masks became a primary form of protection for healthcare workers when caring for patients. While wearing masks was not a new phenomenon in the health field, there is little known on how the use of them affects
Learn more