Enhancing Staff Engagement and Resiliency by Building a Culture of Respect
Published January 15, 2019
Rick Evans, Senior Vice-President and Chief Experience Officer, NewYork-Presbyterian Hospital
Many healthcare organizations are grappling with the issues of employee engagement and resiliency along with efforts to improve the patient and family experience. Employee experience – particularly addressing the challenges and barriers staff face on a daily basis – is critical for any long term success. In 2016, NewYork-Presbyterian Hospital launched an effort to foster a “culture of respect” that addressed both how individuals and teams work together as well as took on some of the challenging “quality of life issues” that frustrate staff every day. The results have been promising – the improved metrics related to engagement, rising patient experience metrics along with a host of other benefits. This webinar will share what NewYork-Presbyterian Hospital learned and put in to practice.
Related content
-
Culture & Leadership | Staff & Provider Engagement
Connection Call: Build a Stronger Foundation for Patient Experience
Published August 20, 2026
Complimentary – 9:00 AM PT / 12:00 PM ET / 5:00 PM London – Looking for a practical, flexible way to strengthen patient experience knowledge across your organization? Join Patient Experience University (PXU), the global learning and credentialing center of The Beryl Institute, to discover how Patient Experience 101 (PX 101) helps organizations build knowledge,
Learn more -
Staff & Provider Engagement
Changing Myths into Truths: Dispelling Physician Misconceptions on Patient Experience
Published November 12, 2025
Patient experience work can be viewed by some physicians as outside their scope of practice and therefore the responsibility of non-medical providers. Assumptions may also be made by providers about what patient experience work is and is not. These myths can make it difficult to pursue meaningful patient experience related work that is in fact
Learn more -
Staff & Provider Engagement
The Hand We Hold: Reflections on Empathetic Practice in Medicine
Published November 12, 2025
In this narrative, I reflect on an early clinical encounter that reshaped my understanding of what it means to provide patient-centered care. As a medical student, I entered the exam room with a preset algorithm of what to say and how to act. Yet, when faced with a patient whose suffering could not be measured
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Enhancing Staff Engagement and Resiliency by Building a Culture of Respect
$49.00
ACCESS NOW