Staff & Provider Engagement

Enhancing Staff Engagement and Resiliency by Building a Culture of Respect

Rick Evans, Senior Vice-President and Chief Experience Officer, NewYork-Presbyterian Hospital

Many healthcare organizations are grappling with the issues of employee engagement and resiliency along with efforts to improve the patient and family experience. Employee experience – particularly addressing the challenges and barriers staff face on a daily basis – is critical for any long term success. In 2016, NewYork-Presbyterian Hospital launched an effort to foster a “culture of respect” that addressed both how individuals and teams work together as well as took on some of the challenging “quality of life issues” that frustrate staff every day. The results have been promising – the improved metrics related to engagement, rising patient experience metrics along with a host of other benefits. This webinar will share what NewYork-Presbyterian Hospital learned and put in to practice.