Enhancing Patient and Physician Exam Room Interactions with the Electronic Health Record
Thomas Hopkins, M.D., Associate Medical Director, Sutter Independent Physicians
Anne Coit, Service Excellence Coach, Sutter Independent Physicians, CPXP, ICF-Certified Coach, Lean Sensei
Many physicians and medical staff experience challenges when it comes to maintaining high quality patient communication when the electronic health record (EHR) is in place. During this webinar, Thomas Hopkins, M.D. and Anne Coit, Service Excellence Coach will discuss communication challenges with the EHR and best practices physicians can implement to maintain rapport between the physician and the patient. Tom Hopkins, M.D. will share how these best practices have benefited his practice. Anne Coit, Service Excellence Coach, will also share how she coaches physicians on these ski
Related content
-
Environment & Hospitality | Innovation & TechnologyThe Hospitality Effect: Creating a Culture to Improve Care & Outcomes
Elevating a great medical experience to a great patient experience means focusing on creating a great human experience. And that requires hospitality—not just in physical environments, but also in personal connections and experiences that help people feel seen and heard. Incorporating the principles of hospitality into patient care impacts the experience of patients, families, and
Learn more -
Innovation & Technology | Patient Family & Community EngagementWhat’s Your ETA for Improved PX? Best Practices from Emory Healthcare
When patient experience (PX) is an organizational priority, how you get there matters. Five years ago, Emory Healthcare piloted a mobile app to guide patients through their emergency department (ED) visit. Now, over 60% of their ED patients use it to view personalized wait time estimates, see the status of their test orders and results,
Learn more -
Innovation & TechnologyExperience Framework Lens: Innovation & Technology
By Rosie Bartel The Why: As a focus on experience expands, it requires new ways of thinking and doing and the technologies and tools to ensure efficiencies, expand capacities and extend boundaries of care. P/F Impact: When an organization engages innovative and truly meaningful technology, patients and families experience more efficient care with less stress
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Enhancing Patient and Physician Exam Room Interactions with the Electronic Health Record
$49.00
PURCHASE NOW