Enhancing Provider Communication with the CURO Conversations Model
Published November 4, 2025
Effective communication is vital for exceptional patient care, relying on providers’ integration of communication models into their daily practice. At Cone Health, we’ve embedded the CURO Conversations Model—Connect, Understand, Reveal/Relate, and Outcomes—into our culture since 2017, championed by Dr. Donald Wickline and the Patient Experience team. New providers undergo comprehensive orientation, receive CE credits, and participate in monthly CURO sessions led by expert providers on topics like difficult conversations and cultural sensitivity. This approach enhances provider interactions and patient experience. In this session, we’ll showcase how the CURO model has improved patient satisfaction, clinical outcomes, and provider engagement.
Speakers:
• Kate Clark, DNP, AGNP-C | Nurse Practitioner Family Medicine, Cone Health
• Donald Wickline, MD, FACEP | Medical Director for Patient Experience, Cone Health
• Lillian Wright, CPXP, MSL | Sr. Patient Experience Manager, Cone Health
• Marlee Foster, Sr. Patient Experience Manager, Cone Health
Learning Objectives
• Gain strategies for enrolling and empowering providers to adopt and champion a communication model.
• Discover how ongoing sessions and expert-led discussions keep the model relevant and impactful.
• Utilize shadowing tools to provide actionable feedback and drive continuous improvement.
*This webinar is an encore presentation from ELEVATE PX 2025.
Non-members can purchase webinars at a cost of $49 each.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Enhancing Provider Communication with the CURO Conversations Model
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