Engaging Physicians in CAHPS Improvement

Richard Corder, FACHE, MHA, Assistant Vice President, CRICO Strategies

CAHPS surveys have created a focus on the patient experience among hospital leaders like never before. Physician leaders and colleagues now have the opportunity to examine role specific data and compare ratings nationally. One thing remains constant: the focus and concern by all for providing safe, high quality, patient centered care. Using data to drive change can be exciting; especially when that change results in a safer place to receive and practice care. This session will illustrate how to engage clinicians and other members of the care team and how to use data (including H and CG-CAHPS) as a catalyst for systematic culture change.